Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting with guest inquiries, and maintaining high standards of guest relations. A strong background in hospitality or hotel management is preferred, along with the ability to communicate effectively with guests from diverse backgrounds.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Handle check-in and check-out procedures efficiently and accurately.
- Manage reservations and provide information about room availability, rates, and hotel services.
- Address guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with other departments to fulfill guest requests and enhance their experience.
- Provide information on local attractions, dining options, and hotel amenities.
- Assist in training new staff members on front desk operations and guest service standards.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Knowledge of hotel management software is a plus; familiarity with night audit processes is advantageous.
- Strong communication skills; bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent problem-solving skills with a focus on guest relations and satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join our team as a Guest Service Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
