Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your primary responsibility will be to assist guests with their needs, manage reservations, and maintain the front desk operations. A passion for hospitality and guest relations is essential to succeed in this position.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and a positive attitude.
- Maintain accurate records of reservations, cancellations, and guest preferences using phone systems and hotel management software.
- Assist in coordinating special requests or arrangements for guests, such as transportation or dining reservations.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Uphold the hotel's standards of cleanliness and presentation at the front desk area.
- Provide multilingual support when necessary to enhance guest experience.
Requirements
- Previous experience in hospitality or guest services is preferred.
- Strong communication skills with proficiency in front desk operations.
- Familiarity with phone systems and hotel management software is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Excellent problem-solving skills and ability to handle challenging situations calmly.
- A genuine passion for providing outstanding guest relations and hospitality management.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Guest Service Agent where your contributions will create memorable experiences for our guests!
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Grand Junction, CO 81506 (Required)
Ability to Relocate:
- Grand Junction, CO 81506: Relocate before starting work (Required)
Work Location: In person
