Job Summary
Guest Service Representative – Embassy Suites by Hilton Winston-Salem - Scarlett Hotel Group
Welcome with warmth. Serve with purpose. Be the reason they return.
At Scarlett Hotel Group, we believe the front desk is more than a place to check in—it’s where the guest experience begins. As a Guest Service Representative, you’ll set the tone with your attitude, attentiveness, and ability to make people feel seen and valued from the moment they arrive.
If you’re friendly, dependable, and love connecting with people, we want you on our team.
What You'll Do:
- Greet guests with warmth and professionalism during check-in, check-out, and throughout their stay
- Answer questions, handle requests, and resolve concerns with urgency and care
- Process payments, reservations, and room assignments accurately
- Communicate clearly with Housekeeping, Engineering, and other departments to ensure seamless service
- Keep the front desk area organized, clean, and guest-ready
- Uphold company policies, safety procedures, and service standards at all times
- Be a culture carrier—living out Scarlett’s values of respect, consistency, empowerment, and hospitality
What We’re Looking For:
- A friendly, guest-first attitude and a passion for service
- Strong communication and multitasking skills
- Dependability, attention to detail, and professionalism
- Basic computer skills and comfort learning hotel systems (we’ll train you!)
- Flexible schedule availability including weekends, evenings, and holidays
- Previous front desk, hospitality, or customer service experience is a plus—but not required
Why You’ll Love Working Here:
- A people-first culture where your personality and service make a difference
- A supportive team and leadership that celebrates your success
- Hotel and travel discounts across major brands
- Growth opportunities into supervisory or management roles
- A respectful, team-driven workplace where you matter
At Scarlett Hotel Group, we’re proving every day that hospitality is still human. If you’re ready to greet each day—and every guest—with purpose and pride, we’d love to meet you.
Apply today and become the reason someone feels at home.
Scarlett Hotel Group | People First. Always.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
