Provide the highest level of attention and service to our guests. Provide support from point of sale through delivery and any customer service post-delivery opportunities and ensure the stores profitability. Be a professional brand ambassador by assisting our internal and external customers.
- Responsible for delivery confirmation at point of sale and the ‘3 day out’ delivery confirmation process.
- Responsible for auditing for accuracy, scanning and uploading all documents into DOMA i.e. sales orders, finance paperwork, and store closing reports.
- Open and schedule service orders - collect needed information, photos and add specifics for our Customer Service team.
- Responsible for service confirmation process, by calling all guests scheduled for service 2 days prior to their scheduled service call.
- Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals, and complete credit memo forms as required.
- Convey accurate information to customers to ensure the highest quality service.
- Responsible for cash balancing at the end of each day.
- Demonstrate a culture of respect, adaptability, multifunction capabilities and a strong work ethic.
- Must be flexible with work schedules and be available, as needed.
- Answer incoming calls promptly and professionally; finding quick resolution to customers questions or missed opportunities.
- Schedule deliveries and customer pick up.
- Respond to incoming and perform outbound communications with the highest level of professionalism.
- Open, schedule, and maintain service orders for customers, collect needed information as well as photos for our service department to review and follow-up.
- Assist customers with orders, take credit card payments, as well as perform cash balancing and DOMA filing.
- Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with store leadership to resolve in the most profitable way.
- Understand and adhere to Company Policies as outlined in the Employee Handbook.
- Any other duties or responsibilities assigned by management.
Ability to create a “high level” service environment for guests. Dynamic and outgoing personality, effective communication skills both written and verbal. Solid math and computer skills. Must have critical thinking ability to solve problems, make quick decision in fast paced environment while demonstrating strong interpersonal relationship skills.
PHYSICAL DEMANDS/ ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are frequently required to sit, and use their hands and fingers to operate a computer keyboard, mouse, or write. They are regularly required to walk, stand, speak, see or hear. Special vision abilities required by this job include the ability to focus clearly on numbers and figures. Occasionally, lifting 25 pounds may be required.
TOOLS OR EQUIPMENT USED ON THE JOB: Telephone, computer, printer, calculator, scanner, copier, and other general office equipment.
EDUCATION AND TRAINING:
- Education: High school diploma
- Experience: Previous customer service experience and/or call center experience. Second language appreciated- but not necessary.
PERKS + BENEFITS:
- Generous paid time off beginning within the first 120 days
- Employee discount on already great deals
- Career growth & supportive leaders
- Medical (High Deductible plans offer company paid HSA contributions), Vision, Dental, company paid Basic Life plus Supplemental Life Insurance, Dependent Life Insurance available.
- Short Term and Long-Term Disability plans
- Legal Resources Plan and Flexible Spending Accounts
- 401(k) retirement plan/company contribution
- Fast career growth for top performers into……Assistant Operations Manager, Inventory Specialist and more!
- Fun Fact: We promote from within! We filled 70% management positions last year with internal employees
Company Overview: Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia. Since 1898, our company has been guided by one simple principle – always give our customers more value for their money. For over 125 years, we’ve remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service. That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country.
Worldclass Websites
haynesfurniture.com
thedump.com
The Dump Luxe Factory Outlets
Atlanta, GA, Chicago, IL (Deerfield), Chicago, IL (Lombard), Dallas, TX, Houston, TX, Tempe, AZ
Norfolk, VA, Richmond, VA, Newport News, VA
Haynes Furniture Showrooms
Virginia Beach, VA, Newport News, VA, Richmond, VA (West End), Richmond, VA (Chippenham)
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. We encourage applications from people of all backgrounds.
