Summary
If you're looking for a Part-time job that works well with a busy schedule a position on Buckle’s Guest Services team at Buckle’s Corporate Office might be a great fit for you! The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential financial and personal information and must follow all PCI compliance standards. This is a great entry-level position on the Guest Services Team that will receive a lot of training with potential advancement opportunities. The Guest Services Team assists guests, stores, and corporate office needs while providing exceptional service and delivering results that contribute to the company's mission.
Starting at $17.00/hr
Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary.
- Use available resources to determine best course of action while engaging with Guests and Stores through any channel.
- Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
- Ask probing questions to meet the needs of the Guest.
- Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.
- Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
- Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
- Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
- Maintain documentation of Guest concerns along with resolution notes.
- Cover duties at Switchboard desks in multiple locations at the Corporate Office.
- Assist visitors at Corporate Office and follow safety and security policies.
- Answer Corporate phone lines and transfer callers to the appropriate department/Teammate.
- Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
- Special projects and other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.
Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
