Samaritan Health Services

Req #: 73535

Corvallis, OR

1.0 (80 hrs/pp) - Day

SHS Health Plan Ops - COO

Remote Status: Hybrid

Salary Range: $35.26 - $52.90

This is a hybrid position that will require onsite presence in Corvallis, OR.

JOB SUMMARY/PURPOSE
- The Program Manager II – Health Equity Operations supports strategic efforts to embed health equity across Samaritan Health Plans’ (SHP) operations, with a focus on member engagement, outreach, communications, and regulatory compliance. This position reports directly to the Associate Vice President of Health Equity and Member Advocacy and plays a key role in advancing SHP’s commitment to equitable, person-centered care.
  
  Working in close collaboration with the SHP Member Advocacy Liaison, the Social Determinants of Health Department, and the Government Programs Department, this role ensures that SHP’s member-facing strategies and communications reflect accessibility, inclusion, and alignment with the IHN-CCO Health Equity Plan and other regulatory requirements.
DEPARTMENT DESCRIPTION
- Samaritan Health Plans (SHP) operates a portfolio of health plan products under several different legal structures: InterCommunity Health Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc. offers Medicare Advantage, Commercial Large Group, and Commercial Large Group PPO and EPO plans; SHP is also the third-party administrator for Samaritan Health Services’ self-funded employee health benefit plan. As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally aligned with Samaritan Health Services’ mission of Building Healthier Communities Together.

EXPERIENCE/EDUCATION/QUALIFICATIONS
- Bachelor’s Degree in a related field or equivalent experience required.
- Three (3) years directly related experience in a managed care/health plan/health insurance setting required.
- Leadership experience required.
- Experience in management principles, practices, policies, procedures and regulations as they relate to assigned program(s) required.
- Experience and/or training in computer applications, including word processing and spreadsheet software, required.

KEY RESPONSIBILITIES:
- Leads operational components of health equity initiatives in coordination with internal teams and strategic partners, ensuring projects are implemented effectively and aligned with SHP’s equity goals.
- Develops, reviews, and maintains member-facing materials, including handbooks, notices, letters, web content, and member portal materials. Ensures content meets 508 accessibility standards, health literacy guidelines, translation requirements, and culturally responsive communication practices.
- Conducts periodic audits of member materials to assess accessibility, regulatory compliance, and alignment with health equity principles. Leads improvement efforts based on findings.
- Collaborates closely with the SHP Member Advocacy Liaison to integrate member voice and lived experience into communication strategies and equity initiatives.
- Partners with the Social Determinants of Health and Government Programs departments to support equity-aligned operational improvements and ensure consistency across member-facing and regulatory efforts.
- Supports the Delivery System Transformation (DST) Committee, including coordination, member engagement, and integration of health equity into committee processes and communications.
- Supports the DST Community Grant process, contributing to equitable implementation, community outreach, reporting, and alignment with the IHN-CCO Health Equity Plan.
- Participates in community engagement and outreach efforts, including events and initiatives that uplift underrepresented and priority populations.
- Monitors key performance indicators and analyzes data to evaluate the effectiveness of equity and engagement strategies. Prepares reports for leadership and regulatory partners.
- Maintains and updates policies, procedures, and documentation related to equity operations, communications, and member engagement. Supports internal training and technical assistance.
- Provides both strategic and operational oversight, managing complex tasks and escalating issues as appropriate to ensure initiatives stay on track and in alignment with broader organizational goals.

PHYSICAL DEMANDS
- Rarely
  (1 - 10% of the time)
  
  Occasionally
  (11 - 33% of the time)
  
  Frequently
  (34 - 66% of the time)
  
  Continually
  (67 – 100% of the time)
  
  CLIMB - STAIRS
  
  LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
  
  LIFT (Knee to chest: 24"-54") 0 – 20 Lbs
  
  LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
  
  CARRY 1-handed, 0 - 20 pounds
  
  BEND FORWARD at waist
  KNEEL (on knees)
  
  STAND
  
  WALK – LEVEL SURFACE
  
  ROTATE TRUNK Standing
  
  REACH - Upward
  
  PUSH (0 - 20 pounds force)
  
  PULL (0 - 20 pounds force)
  
  SIT
  
  CARRY 2-handed, 0 - 20 pounds
  ROTATE TRUNK Sitting
  
  REACH - Forward
  
  MANUAL DEXTERITY Hands/wrists
  
  FINGER DEXTERITY
  
  PINCH Fingers
  
  GRASP Hand/Fist

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