Search suggestions:

hiring immediately
part time
full time
part time work from home
remote
remote work from home
receptionist
human resources
warehouse
work from home
security officer
restaurant
work from home customer service
Los Angeles County
Texas
Florida
New York
California
Houston County
Alabama
Maryland
Cook County
Nashville
Tampa
Pennsylvania

Health Insurance Customer Service Representative (Bilingual in Chinese)

TransGlobal Holdings Co.
$45,022 - $59,648 a year
Middlesex County, New Jersey
Full time
2 days ago

GENERAL FUNCTION / SUMMARY

The Health Insurance Customer Service Representative (CSR) is responsible for providing exceptional customer support to clients by assisting with health insurance inquiries, policy servicing, and claims resolution. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. The ideal candidate has group health insurance experience and can quickly learn and adapt to new processes.


MAJOR DUTIES AND RESPONSIBILITIES

Client SupportPolicy Servicing

  • Assist clients with health insurance inquiries, including plan details, benefits, and policy changes.
  • Provide guidance on group health insurance policies, including employee enrollments, renewals, and coverage updates.
  • Address billing questions, claims issues, and ID card requests, ensuring prompt resolution.
  • Follow up with clients and carriers to ensure timely policy approvals and documentation updates.
  • Educate clients on open enrollment (OE) processes, renewal options, and policy compliance.

Administrative SupportTask Management

  • Maintain accurate client records, update CRM systems, and ensure proper documentation of service requests.
  • Process policy changes, enrollments, terminations, and premium adjustments accurately.
  • Prioritize and manage multiple tasks to ensure efficient workflow and timely customer responses.
  • Assist with routine communications, emails, and service requests in a timely manner.

CollaborationContinuous Learning

  • Work closely with internal teams, agents, and carriers to resolve client issues efficiently.
  • Attend training sessions and carrier webinars to stay updated on health insurance products and industry changes.
  • Adapt quickly to new procedures, software, and insurance regulations to enhance job performance.
  • Support cross-departmental projects and initiatives to improve overall customer experience.

Other Duties

  • Perform other tasks as assigned to support departmental and organizational goals.


BASIC QUALIFICATIONS

  • Preferred experience in group health insurance, benefits administration, or customer service.
  • Strong communication and interpersonal skills to effectively assist clients.
  • Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities.
  • Detail-oriented with excellent organizational skills.
  • Fast learner with the ability to adapt to new processes and insurance guidelines.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems is a plus.
  • Bilingual in Mandarin.
  • High school diploma or equivalent required; bachelor's degree preferred.


WHO WE ARE

With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals.


WHY JOIN US

  • Industry Leader: Join the nation's largest Asian-focused financial services firm with a well-established brand and expansive network.
  • MultilingualMulticultural: Work in a dynamic, diverse environment that understands and serves multicultural communities.
  • Career Growth: Access to cross-functional training, licensing support, and professional development opportunities.
  • Collaborative Culture: Be part of a supportive team that values innovation, initiative, and shared success.
  • Impactful Work: Help individuals and families achieve financial security and generational wealth.


WHAT WE OFFER

  • Competitive salary and benefits package.
  • Opportunity to work in a collaborative and innovative environment.
  • Professional development and growth opportunities.
  • H-1B sponsorship available.
Save Apply
Report job
Other Job Recommendations:

Sales Associate / Customer Service Representative

Drybar Shops
Orange County, Florida
  • 2+ years’ experience in a fast paced, customer service...
  • Previous experience with Point of Sale Systems (MindBody or...
2 weeks ago

TPWD - Customer Service Representative I

Texas Parks and Wildlife Department
Jeff Davis County, Texas
$30,715 - $35,536 a year
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation...
2 weeks ago

Insurance Agent (Sales, Customer Service)

Freeway Insurance Services America, LLC
San Diego County, California
$65,000 - $150,000 a year
  • No Cold Calling- We have a high volume of inbound sales...
  • Employee Assistance Program: Confidential assistance to you...
1 week ago

Customer Service Representative - State Farm Agent Team Member

State Farm
Saratoga, California
$65,000 - $85,000 a year
Are you a relationship-builder with a passion for helping others—and a talent for sales? At Shana Nelson State Farm, we’re looking...
4 days ago

Customer Service Representative - Healthcare

Maximus
El Paso County, Texas
  • Competitive Compensation:
  • $15.37/hr. base pay + 10% shift differential for evening...
3 days ago

Customer Service Representative

PestBear
Yuma County, Arizona
$15 - $17 an hour
  • No experience needed
  • Day shift
  • 401(k)...
2 weeks ago

Entry Level Customer Service Representative

Elevated Consulting
Oakland, California
$48,000 - $52,000 a year
  • Promote products and services by interacting directly with...
  • Serve as the primary point of contact for customers,...
1 week ago

Insurance Account Representative - State Farm Agent Team Member

State Farm
El Paso County, Colorado
$55,000 - $75,000 a year
As Insurance Account Representative - State Farm Agent Team Member for Chris Sutherland - State Farm Agent, you are vital to our...
4 days ago