Healthcare at Home Coordinator / AHN Home Infusion - Meadville

Company :

Job Description :

GENERAL OVERVIEW:

Assists in the coordination of patient care services in the Allegheny Health Network Home Infusion pharmacy under the supervision of a licensed pharmacist consistent with the federal regulations.

ESSENTIAL RESPONSIBILITIES:

• Provide customers/patients with courteous, friendly, and efficient service and information.
• Apply overall knowledge of customer/patient needs regarding supplies. Assist patients/customers as required in obtaining appropriate equipment/supplies based on physician prescriptions and customer requirements.
• Call patients/caregivers for post-admission follow up calls. Complete documentation in electronic health record in a timely accurate manner.
• Notify appropriate clinician with patient/caregiver issues to maintain quality of infusion services.
• Determine appropriate delivery method to guarantee uninterrupted patient care.
• Work with medical records technician to obtain lab work in a timely manner for clinical review.
• Under pharmacist’s supervision, create work orders and generate labels for coordination of care for both new and ongoing patients. Generate shipping documents with accurate delivery information, medication, supplies, and equipment.
• Observe legal and ethical guidelines in performance of position and protect healthcare information according to Allegheny Health Network Home Infusion policies.
• Train technician staff in regards to duties/responsibilities in the infusion pharmacy.
• Maintain DME train and report/review staff annual requirement of completion.
• Promote Allegheny Health Network Home Infusion Therapy Services in a positive manner and maintain a calm and professional attitude in the performance of this position.
• Thorough knowledge of and strict adherence to Allegheny Health Network Home Infusion’s Mission, Vision, and Core Values.
• Perform other duties as assigned by management.

QUALIFICATIONS:

Minimum

• High School diploma or equivalent
• 6 months of pharmacy technician or related experience and a knowledge of pharmacy procedures, including parenteral admixtures
• Knowledge of basic stability, compatibility, and storage requirements and understanding of reference materials available
• Valid driver’s license and current automobile insurance

Preferred

• Pharmacy technician certification/program

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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