HOME HARDLINES/LEAD CLERK

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. 

• Adhere to all local, state and federal health and civil codes. 
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. 
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. 
• Understand the store's layout and be able to locate products. 
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department. 
• Stay current with present, future, seasonal and special ads. 
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. 
• Observe scheduled shift operating hours. 
• Demonstrate creative merchandising. 
• Condition all products in assigned sections according to company policy. 
• Understand and perform cashier functions. 
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. 
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. 
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. 

• Notify management of customer or employee accidents. 
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud. 
• Must be able to perform the essential functions of this position with or without reasonable accommodation. 

Minimum

• Effective communication skills 
• Knowledge of basic math: counting, addition, and subtraction 
• Ability to handle stressful situations 
• Must be able to meet the minimum physical demands of the position 
• Must be 18 or older 

Desired

• Retail experience 
• High school diploma or equivalent 
• Second language: speaking, reading and/or writing 

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.