Hospitality Associate

Starting Rate - $16.46/hr

The Hospitality Associate is expected to provide an overall exemplary experience to every guest, and focuses primarily on retail, ticketing and general hospitality functions for the Visitor Center. As the first point of contact for visitors, vendors, and VIP Guests, the goal for this role is to provide a truly distinctive, high-end experience on every occasion. The Hospitality Associate will guide the guest through the experiences available, develop rapport and ensure our visitors leave with a positive impression of Four Roses.

Major Responsibilities of this position will include:

• Cash handling/ retail and ticket sales
• Opening and closing duties to include drawer activation/ reconciliation; restocking; bourbon count. Supply inventory, bar setup etc.
• Maintain visual and brand standards for visitor center
• Process merchandise e-commerce orders and operate engraving equipment.
• Provide a high-end hospitality experience from greeting to departure for every guest or internal customer
• Take and process reservation requests and assist walk in guests with ticket sales
• Assist customers on sales floor with questions, cross-sell and promote as necessary and be available for guest inquiry. Strive to achieve company directed team goals
• Act as a concierge to Four Roses Guests, providing helpful information and answering questions
• Maintain a positive, friendly and helpful attitude to exceed guest expectations
• Manage guest dissatisfaction swiftly & discreetly. Resolve outstanding issues with the support of Supervisor/Lead when necessary
• Provide logistical support for: experience set up, strike down, guest traffic control, responsibility practice, cocktails, media/audio or any other function as necessary
• Assist with sanitation of audio equipment, tasting supplies or space as needed
• Support any additional Visitor Center projects as requested
• Occasionally support transfers between locations or fulfil additional requests for business needs
• Accurately count in/ receive new inventory
• Assist with pricing, organization and stocking
• Maintain and communicate supply inventory needs to Management
• Participate in inventory cycle counts and full year inventory

Competencies Required

• Must have open weekend availability

• Average 35-40hrs./ week unless otherwise needed or agreed upon
• Occasional extended hours/ special projects or events may be necessary
• Schedules are subject to change according to business need
• Complete STAR training and follow responsibility practices without exception.
• Positive, trustworthy, genuine character with excellent reputation
• Displays outstanding organizational, interpersonal and (verbal/written) communication skills
• Highly organized; handle multiple projects simultaneously
• Strong communication and interpersonal skills
• Self- starter with team-oriented work directive
• Excellent attendance and punctuality
• Pleasant, friendly and courteous attitude
• Well-kept physical appearance and hygiene
• Excellent collaborator, builds teams and strengthens relationships

Education and Experience - Required

• High school diploma or GED
• Must be at least 21 years old
• Retail/ sales, hospitality, food or Customer Service Experience.
• Computer and software proficiency including strong knowledge of MS Office (Excel, Word, PowerPoint, Access). Ability to adapt to POS, reservation software and inventory management system
• Successful completion of background check and drug screens
• Clean driving record and active driver’s license