Host/Hostess

Summary: The Host/Hostess is responsible for maintaining a clean and inviting complimentary breakfast atmosphere for our hotel guests. The host/hostess must take personal ownership for preparing and serving the complimentary breakfast. The host/hostess must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel.

Job Duties:

• Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag.
• Treat guest properly with respect and turn in all lost and found items. Be honest with hotel employees and guests
• Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Convey interest and concern for guest?s needs or complaints. Put yourself in the other person?s place.
• Respond promptly to employee or guest?s inquiries or complaints. Demonstrate a commitment to servicing the guest. Make sure all is reported to Manager.
• Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact and a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs.
• Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards.
• Write down maintenance or security problems to ensure they are not overlooked.
• Prepare all food and beverages. Keep all supplies, breakfast food and drinking products stocked and fresh. Take inventory of food, beverage and supplies. Inform management of your supply needs. Stock and restock all food, beverage, and supplies and be able to operate the service equipment.
• Help other employees when needed. Refer guest requests or concerns to appropriate department. Report pertinent information to the next shift orally and in log books. Respond to guest issues received by other employees. Continue and maintain a working relationship with other employees.
• Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries which occur on the premises. An Incident Report (for guests) or Accident Report (for employee) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility.
• Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
• Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel. Pour coffee and juice when refills are needed. Provide accurate information and directions to guests.
• Perform all duties assigned by manager. The host/hostess may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.