Job Overview
We are seeking a friendly and organized Host/Host to join our team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet guests warmly, manage reservations, and ensure a smooth flow of service within the restaurant. A strong emphasis on customer service and communication skills is essential to create a welcoming atmosphere.
Duties
- Greet guests as they arrive and provide them with menus.
- Manage the seating chart and assign tables based on guest preferences and restaurant capacity.
- Handle reservations efficiently and accommodate walk-in guests as needed.
- Maintain cleanliness and organization of the host stand and dining area.
- Communicate effectively with servers and kitchen staff to ensure timely service.
- Answer phone calls with proper phone etiquette, taking reservations or providing information about the restaurant.
- Assist in managing guest inquiries and complaints in a professional manner, ensuring customer satisfaction.
- Familiarize yourself with the menu to provide accurate information regarding food and beverage options.
- Utilize POS systems, such as Aloha POS, for managing reservations and seating arrangements.
Qualifications
- Previous experience in a restaurant, hotel, or food service environment is preferred but not required.
- Strong customer service skills with the ability to communicate effectively with guests and team members.
- Familiarity with guest services principles and practices is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
- A positive attitude and a willingness to help others are essential traits for success in this role.
Join our team as a Host/Host where you can make a difference in our guests' dining experiences!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Work Location: In person
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