Summary: The Assistant General Manager position is an important and highly valued leadership position at a hotel. The Assistant General Manager has a crucial role training under, supporting and serving as the backup to the General Manager and ensuring all functions of the hotel are always running smoothly. The Assistant General Manager is responsible for being a leader even when they are not physically on property because unexpected situations may occur. As a key leader, the Assistant General Manager must be available for their staff when needed. The Assistant General Manager position does not have set hours given that the hotel runs 24/7. The role requires a commitment to the people and property to ensure everything is operating as it should for the company, guests, and staff.
Job Responsibilities:
- Directly supervise, lead, and train the front desk staff in collaboration with the General Manager.
- Foster a positive work environment and promote teamwork and collaboration.
- Provide excellent customer service and address guest concerns.
- Work daily shifts on the front desk during periods of slow business and while desk clerks are on breaks.
- Monitor desk clerk performance and work alongside the General Manager to conduct disciplinary actions if needed.
- Lead staff meetings and brand training with front desk clerks.
- Serve as the main contact during call-outs and fill-in for shifts as needed. If not at the property, must be available by phone in case of emergency.
- Drive revenue and collaborate with the Director of Sales as needed.
- Attend at least two revenue calls per month.
- Assist with the management of group bookings.
- Compute timecards daily, reconcile housekeeping reports, maintain room inventories, and complete Daily Payroll Report if requested by the General Manager.
- Complete Daily Business Reports, review audit, count money, and make deposits in General Manager?s absence.
- Run Direct Bill Statements and mail on a weekly basis. Enter payments as received.
- Assist in recruiting, training, and supervising hotel employees.
- Assist other hotel departments when needed.
- Inspect 25% of guest rooms monthly for General Manager?s inspection.
- Monitor onsite safety measures and team safety meetings.
- Train under and assist General Manager in all property operations and act for General Manager in his/her absence.
- Complete Daly Seven Inc. and/or Franchise Company training as required.
- Ensure Daly Seven Inc. policies and Franchise standards are consistently met and documented.
- Perform any other duties as assigned by General Manager.
Schedule: The schedule for the Assistant General Manager will include nights, weekends, and holidays, typically from noon-9pm. The schedule is subject to change based off demand and the needs of the hotel. The General Manager will assign the schedule of the Assistant General Manager.
