Location: Hampton Inn Wooster, Ohio
Guest Relations
Guest Relations
- Be rapidly available and approachable to all guest
- Ensure that department achieve deparment set goals
- Take proactive approaches when dealing with guest concerns
- Extend professionalism and courtesy to all guest at all times
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Be involved in community affairs
- Be in proper business attire including nametag, and ear piece and radio
- Attitude must be conductive to team growth and guest
- Communicate all goals and results to all team memebers
- Promate team work and associate morale
- Lead by example, and show positive enthusiasm
- Motivate and encourage staff to resolve guest concerns
- Communicate career opportunities with the staff
- Recogonize good team performanace and offer rewards for doing so
- Assist the team with meeting and exceeding company goals
- Meet annually with staff one on one
- Promote empowerment to team memeber to make decisions
- Develop cross trining development amoung the staff
- Post positive reviews for staff to read
- Provide service training on a quarterly basis
- Ensure orientation for new staff menbers
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Hold / Organize weekly manager meetings
- Look over night audit for any discrepancies
- Deposit cash / checks from previous day
- Achieve budget revenue and profit goals
- Comply with all corporate fincianial procedures
- Maximize revenue through yield management and inventory control systems
- Help develope annual budgets
- Utilize budgets to help team members understand financial budgets
- Oversee all accounting functions including A/R accounts, accounts payable, petty cash, payroll, and ordering procedures
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Develope and communicate selling straetgies using reports and forecasting tools
- Continue to solicit new business for the hotel
- Monitor group blocks and direct bill process
- Networking during breakfast and social hours to assist sales in uncovering new business
- Ensure all associate understand selling procedures
- Stay current on local market conditions
- Maintain repport with competitor hotels
- Manage sales department
- Review period end reports
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Attend community relation meetings
- Perform hands on duties to perform guest relations
- Provide a safe working environment
- Responsible for accident prevention programs
- Cover shifts in all departments as needed
- Audit to ensure guest rooms, public spaces, etc meet cleanliness standards
- Coordinate preentative maintenance programs so that guest satisifaction goals are met
- Emsure cross training of associates
- Must be willing to particiapte in service / hospitality training and education
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Management leadership and development in all areas of the hotel
- Property hiring and training
- Interview and select potential new hires
- Promote both guarantee of fair treatment and open door policies
- Use constructive coaching and counseling practices when addressing assoiates concerns
- Maintain current license and permits as described by local, state, and federal agencies
- have working knowledge of all corporate brand manuals
- Scheduling of management team includes working evenings, holidays, and weekends
- Pursue any additional development
- Carry out all reasonable request that you are capable of performing
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With input from team, and superviors conduct annual reviews
- Any other duties assigned by supervior
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