Job Overview
Hotel General Manager Experience Required
We are seeking a dedicated and experienced General Manager to oversee the daily operations of our hotels. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a keen understanding of budgeting and financial management. This role requires a proactive approach to managing guest services, ensuring satisfaction, and maintaining the property’s standards.
Duties
- Manage daily operations of the property, including front desk activities and guest services.
- Supervise staff, providing leadership and guidance to ensure high-quality service delivery.
- Conduct night audits to ensure accurate financial reporting and maintain budgetary controls.
- Develop and implement strategies to enhance guest experiences and satisfaction.
- Oversee property maintenance, ensuring that all facilities are in excellent condition.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Prepare budgets, monitor expenses, and report on financial performance regularly.
- Collaborate with various departments to streamline operations and improve service quality.
- Maintain compliance with Brand, health and safety regulations as well as company policies.
- Other duties that are part of a General Manager position in the Hospitality industry.
Requirements
- Proven experience in property management or a similar role within the hotel/resort industry.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent customer service skills with a focus on guest satisfaction.
- Proficiency in budgeting and financial management practices.
- Multilingual abilities are highly desirable to cater to a diverse clientele.
- Familiarity with front desk operations, including night audit procedures.
- Strong phone etiquette and communication skills for effective interaction with guests and staff.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Property Manager where your expertise will contribute significantly to creating memorable experiences for our guests while maintaining the operational excellence of our property!
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
