Description
Do you want MORE Opportunity, MORE Flexibility, MORE Benefits, and most importantly MORE Fun? At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
If you can answer yes to any of those questions than you might BE A MAVERICK!
Team Members Will Enjoy:
• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!...
Primarily supervises front desk team members of both Maverick and Gold Country hotels to ensure efficient and smooth operations for producing excellent feedback and superior guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
Performs a variety of duties for guests of hotel. Operates PBX and answers all incoming calls and transfers calls to appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues rooms keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability.
ESSENTIAL JOB FUNCTIONS: The duties listed below are examples of the work typically performed by an employee in this position. An employee may not be assigned all duties listed and may be assigned duties which are not listed below. Marginal duties (shown in italics) are those which are least likely to be essential functions for this position.
1. Supervises the operations of the front desk department to ensure all team members are adhering to the standard operating procedures and policies of the company and reports to the Hotel Manager.
2. Maintains a friendly, cheerful, and courteous demeanor at all times.
3. Ensure that all employees are in full uniforms and maintain proper Hygiene.
4. Uses a variety of selling techniques to sell room nights, increase occupancy and revenue.
5. Build strong working relationships and liaise with all other departments, especially housekeeping, engineering, accounting, etc.
6. Responsible for the directing of the team’s work, proper training and maintenance of training of front desk team members, and for the proper monitoring thereof to ensure quality operation.
7. Scheduling and Payroll duties
8. Check guests in/out of hotel; Issue room keys and collect payments for rooms.
9. Responsible for shift paperwork and front desk cashier bank.
10. Assist guests with any questions and address concerns, resolving issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction.
11. Use PBX phone system to place/accept telephone calls, set wake-up calls, enable/disable Do Not Disturb, etc.
12. Ensures the safety of guests and coworkers by following all policies and procedures and reporting/acting on suspicious activity with security.
13. Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, and other departments as appropriate.
14. Allocate rooms to expected arrivals after checking for guest preference and special requests.
15. Answer all incoming calls and transfer to correct departments.
16. Assumes responsibility in the absence of the Hotel Supervisor (at other property) and Hotel Manager.
17. Enter reservations and cancellations as requested by guests.
18. Responsible for being a role model, sharing expertise, and continually training and inspiring the front desk team.
Requirements
- Must possess excellent customer service skills.
- Must be able to obtain a valid license via the Nevada Gaming Control Board
- Must hold a valid Driver’s license in order to fulfill the shuttle requirements
- Be able to read, write and have adequate typing skills (40+ words per minute preferred)
- Basic computer proficiency in Word, Excel and Outlook Must be able to multitask.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to perform assigned duties with attention to detail, speed, accuracy,nfollow through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
- Punctuality and regular and reliable attendance.
- Honesty and Integrity
- Professional appearance and dress
