Essential Job Functions Prism Hotels and Resorts
Title: Housekeeping Manager
Department: Housekeeping
FLSA Status: Exempt – Executive (Manager)Effective Date: April 1, 2001
Scope:
Assists the Director/ Assistant Director of Housekeeping in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.
Primary Responsibilities:
- Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
- Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Displays a professional image at all times through appearance and dress.
- Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
- Conducts training classes regarding safety, security, department procedures and service guidelines.
- Fulfills Manager on Duty shifts.
- Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC,
Wage Hour and Health laws.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Guest Service: Communicate status of rooms, coordinate services, and resolve problems.Engineering: Communicate anything needing repair.
External: Guests: To provide service.
Vendors: Order and receive supplies.
Qualifications:
Education/Experience: High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency. Housekeeping certification as required by franchise.
Skills: Organizational ability.Attention to detail.Interpersonal communication skills.Ability to motivate and direct others.
Working Conditions:
Will be required to work nights, weekends and holidays.Will be required to work in fast paced environment.Will be exposed to and working with household chemicals.
Physical/Cognitive Activities:
Housekeeping Manager
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Since supervising a group of employees and inspecting their work is the major responsibility of this position, the Housekeeping Manager spends a significant amount of their workday listening and speaking.
A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawers.
The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.
Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.
At times, the Housekeeping Manager will assist the Housepersons or Room Attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.
Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.
Organizational Structure:
- Reports to: General Manager
- Subordinates: Room Attendants, Laundry Attendants and Quality Control Coordinators
- Job title also known as: Assistant Executive Housekeeper
This job description is a general representation of the duties and responsibilities commonly found in Prism HotelCompany for this type of position; it may be modified at an individual hotel based upon business necessity.
__________________________________________________Associate’s Name
__________________________________________________ ___________Associate’s Signature Date
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekends as needed
Work Location: In person
