POSITION SUMMARY
Responsible for cleaning and maintaining all items and surfaces in designated areas, ensuring hotel's standards of cleanliness, organization, and welcoming environment. Ensure the confidentiality of all guests. Supports the needs and comfort of all Hotel guests and staff as established by hotel and Company procedures and standards. This is a non-exempt (hourly paid) position.
DUTIES AND RESPONSIBILITIES
Demonstrates knowledge and commitment to company's mission, values and standards of ethical behavior and outstanding customer service both internally and externally.
Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers.
Provides support to co-workers and promotes teamwork by sharing information useful to achieving desired results.
Ensures that all employees are treated fairly, with kindness, dignity, and
Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel
Communicate effectively with guests and fellow team
Clean and maintain guest rooms, hallways, and public areas in the hotel
Follow all safety, hygiene, and cleanliness protocols at all
Service guest rooms daily in accordance with hotel procedures
Stock carts with room supplies
Replace bed linens and replenish guest room supplies.
Conduct 'deep Cleaning' activities within the guest room in conjunction with preventative maintenance tasks.
Completes any projects assigned by the supervisor,
Shampooing carpeting or spot cleaning throughout the hotel
Always look for that Moment of Wow that you can create to enhance our guest's Experience.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Report any missing/found articles, or damage to the Housekeeping Supervisor or Front Office
Stays abreast of industry trends and regulatory issues; as well as professional standards and makes recommendations on improvement processes.
May be requested participate in workshops and seminars to stay current with industry specific training or
Communicates information to management
Adheres to company policies and procedures:
Maintains reference and training material necessary for performing company
Performs other related duties as required, including cross
KNOWLEDGE, SKILLS, ABILITIESQUALIFICATIONS
2-4 years' experience in the hospitality industry highly
Able to kneel, bend and/or
Able to squat and
Willingness and ability to function as an effective team member through good communication and
Must demonstrate flexibility and ability to adapt to change
Ability to work independently and as part of a team.
Strong detail orientation and high accuracy level.
Ability to organize, prioritize and meet deadlines
Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. The statements in this summary are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
