Position Title: Housing Case Manager, Non-Medical
Location: On-site
Employment Type: 40 hours per week
Department: Programs
Union: Yes
Credentialed/Licensed Position: No
Salary: $26.46– 39.50 per hour, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. This is a non-exempt, 40 weekly hours. Applicants must pass an extensive background check.
Job Summary:
The Housing Case Manager supports clients eligible for Ryan White HIV/AIDS Program services by helping them secure and maintain stable housing. They will be familiar with or learn Seattle Roots HIV case management services, including client responsibilities, documentation requirements, and program benchmarks. This role involves providing support from the initial referral through housing placement, stabilization, and retention, while addressing barriers that could jeopardize housing. Using harm reduction and Housing First approaches, the Housing Case Manager works with individuals who may have mental health challenges or use substances, offering low-barrier access to housing and services. They assist clients in setting and achieving goals related to housing, financial stability, health, and personal growth, and connect them to essential resources such as healthcare, employment, and basic needs. The position also includes supporting clients in transitioning to long-term or self-supported housing to ensure positive outcomes and free up program capacity for others. This position requires meeting clients in the field and may require up to 50% of time working outside of the office setting. This position requires reliable transportation and an unrestricted driver's license.
Duties/Responsibilities:
- Provide engagement and case management for clients referred for Ryan White Housing Services, building rapport to support self-sufficiency and housing stability
- Understand and apply eligibility criteria, housing program rules, application processes, and move-in assistance protocols
- Maintain working knowledge of local housing issues and landlord-tenant laws in Seattle/King County
- Develop and update individualized housing plans, addressing barriers to housing, income, health, and personal growth
- Assist clients with housing applications, paperwork, and placement, including support for those with disabilities or other housing challenges
- Provide continued support for newly housed clients, promoting stabilization and retention through advocacy and intervention as needed
- Conduct annual and interim reviews of income and rent, complete home inspections, and ensure unit safety and habitability
- Schedule and conduct home visits, at least annually or more frequently based on client need or housing issues
- Advocate for clients with landlords and property management to resolve issues, support integration, and ensure housing retention
- Connect clients to needed health, mental health, substance use, and supportive services, encouraging both direct assistance and self-advocacy
- Maintain accurate documentation for compliance and outcome tracking, ensuring confidentiality.
- Participates in any initiatives developed and implemented by the Quality Assurance Department.
- Other Duties as assigned
Required Skills/Abilities:
Skills
- Understand and apply eligibility criteria, housing program rules, application processes, and move-in assistance protocols
- Maintain working knowledge of local housing issues and landlord-tenant laws in Seattle/King County
- Develop and update individualized housing plans, addressing barriers to housing, income, health, and personal growth
- Assist clients with housing applications, paperwork, and placement, including support for those with disabilities or other housing challenges
- Conduct annual and interim reviews of income and rent, complete home inspections, and ensure unit safety and habitability
- Maintain accurate documentation for compliance and outcome tracking, ensuring confidentiality
Abilities
- Provide engagement and case management for clients referred for Ryan White Housing Services, building rapport to support self-sufficiency and housing stability
- Provide continued support for newly housed clients, promoting stabilization and retention through advocacy and intervention as needed
- Schedule and conduct home visits, at least annually or more frequently based on client need or housing issues
- Advocate for clients with landlords and property management to resolve issues, support integration, and ensure housing retention
- Connect clients to needed health, mental health, substance use, and supportive services, encouraging both direct assistance and self-advocacy
- Participate in supervision, team meetings, agency initiatives, and quality assurance activities to support the overall mission and service quality
Qualifications
- High School/GED or Equivalent
Licensure & Certification
- CPR Certification
Benefits
We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy of up to 80% of the cost of an ORCA pass, plus an additional match of 50% of the employee's contribution up to 4% after one year of employment. (Ex. if employee contributes at 4%, Seattle Roots will match with an additional 2%, plus the safe harbor contribution totaling a 8% contribution to the employee's 401k) We’ve got you covered!
