As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.
We are growing our team based at our Distribution Centre in Highland Park and are looking for talented individuals to join the Princess Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.
Are you passionate about tech, thrive in fast-paced environments, and love solving problems on the go? Join Princess Polly as our ICT Support Officer supporting our high-performing Distribution Centre and wider business.
You’ll act as the go to tech expert, supporting end users and ensuring our systems are running smoothly and securely. Reporting to the Director of Technology, we want someone who is proactive, solutions-focused, and loves working in an agile environment with cutting edge technologies.
What you’ll be doing;
- Providing on-the-ground tech support for our DC team and wider business operations.
- Troubleshooting IT hardware including scanners, label printers, barcode scanners, and PC stations.
- Supporting our SaaS applications and liaising with third-party vendors to resolve system issues.
- Administering and maintaining our internal cloud infrastructure (AWS, Azure, Google Cloud).Monitoring cybersecurity risks and taking proactive action to mitigate them.
- Managing the network environment – routers, switches, Wi-Fi, and more.
- Supporting custom internal tools and systems such as Polly Portal and Gift Card Management.
- Ensuring SOX-compliant user access provisioning and reporting.
- Staying up to date with tech trends and bringing innovative support ideas to the table.
Key skills and experience we’re looking for:
- Strong experience in ICT support, ideally in a fast-paced agile environment, warehouse or logistics environment would be highly desirable.
- Confident troubleshooting both Windows and macOS systems.
- Experience supporting mobile devices (Android and iOS).Solid knowledge of Microsoft 365 and Google Workspace.
- Understanding of cybersecurity best practices.
- Strong communication skills to explain technical concepts clearly.
- Self-starter who works autonomously and is proactive with follow-up and escalation.
- Team player who thrives in a collaborative and high-energy environment.
Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team!
Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.
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