We’re looking for a customer-focused, proactive Implementation Consultant to join our growing Services team. As part of our Professional Services organization, you’ll help customers adopt Asana not just as a software solution, but as a transformative way to collaborate and operate across teams.
You’ll play a key role in onboarding and enabling both new and existing customers, ensuring they maximize the value of Asana by optimizing their workflows and embracing change across their organizations. Working alongside other Asana Consultants and Implementation Managers, you’ll support the successful delivery of Asana deployments across a diverse customer base—spanning industries, functions, and geographies.
This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve
- Develop an understanding of the Asana platform and your customers’ business needs to serve as both a product expert and trusted advisor.
- Support and deliver customer engagements as part of a collaborative delivery team, balancing both strategic advisory and hands-on implementation.
- Build complex workflows for customers in their Asana workspaces, ensuring customers are utilizing the full suite of Asana product capabilities
- Customize workflows and solutions to match each customer’s unique needs and help them get the most out of Asana.s
- Facilitate organizational change through customized training sessions, communication strategies, and executive alignment reviews
- Act as the voice of the customer, surfacing feedback and trends to internal stakeholders to inform our product roadmap and improve the customer experience
- Bring customer insights back to our team to improve how we support future customers.
About you
- At least 2–3 years of experience in a customer-facing role, ideally in implementation, onboarding, customer success, or consulting
- Strong understanding of project management principles and how to support successful change within complex organizations
- Passionate about customer success—you’re energized by helping clients solve real business problems and realize the full value of their investment
- A natural relationship-builder with the confidence to engage both frontline users and senior stakeholders with empathy and credibility
- Highly solutions-oriented with a growth mindset and the ability to navigate ambiguity and drive results
- A trusted partner who can collaborate cross-functionally, influence with clarity, and communicate effectively with both technical and business audiences
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $99,000 - $121,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
About us
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.
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