Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector.
Job Description
The Incident Commander is responsible for coordinating major incident response, maintaining stakeholder communication during service-impacting events, and facilitating resolution in compliance with service level agreement (SLA).
Work schedules for the Incident Commander I:
Night Shift
Monday through Friday, 12:00 am - 8:00 am (Central Time)
Schedules subject to change in response to business needs.
On-call Schedule
Participate in a rotating weekend on-call schedule with other Incident Commanders.
Flexibility to participate in regularly scheduled on-call rotation with short response times
Schedules subject to change in response to business needs.
Location
Work is primarily performed onsite at the Allen, TX, office location.
Remote work will be required in a quiet environment.
Primary Responsibilities
Assemble conference bridges for technical triage and outage recovery
Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions
Participate in Root Cause Analysis (RCA) discussions
Monitor and continually improve incident Mean Time to Respond (MTRD) and Mean Time to Repair (MTTR)
Collaborate with third-party vendors, partners, and service providers to resolve chronic issues impacting Motorola 911 service delivery
Qualifications
1+ years of Incident Management experience in an ITIL ITSM organization
Exceptional written and verbal communication skills
Preferred Skills
Strong critical thinking skills; ability to quickly assess complex situations and define a course of action
Prior leadership experience, or a demonstrated ability to influence and direct others
Strong capacity for rational and independent decision-making
Working knowledge of technical jargon related to computer systems, network components, and/or telecommunications networks
ITIL Foundation (v3 / v4) certification
#LI-DB1
Basic Requirements
Associates degree or higher in a related discipline
1+ years of Incident management or Incident Commander experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
