Position Information
Position Title
Information Specialist-Financial Aid
Work Location
Springfield Campus
Department
Financial Aid
HR Home Department
080122 FINANCIAL AID
Pay Grade
13
Proposed Salary
$16.76/hr
Sponsorship Information
Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.
Position only available to current, regular, full-time Missouri State University employees?
No, Position is available to all applicants.
Appointment Type
Full Time Regular
Exempt/Non-Exempt
Non-Exempt
General Function
The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students.
#LI-CP1
Description of Primary Duties
The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students.
Minimum Acceptable Qualifications
Education/Experience: A high school diploma or the equivalent and four years of general office experience or an equivalent combination of education and general office experience is required. Experience requiring the administration of complex processes and independent decision-making is preferred.
Skills: Strong written and verbal communication skills are required, with the ability to handle large volumes of telephone calls and face to face inquiries in a friendly and professional manner is required. Computer literacy in the use of personal computers and/or mainframe computers is required and includes keyboarding ability and a functional knowledge of word processing, spreadsheets, data entry, or database management. Knowledge in operating electronic, photocopier or other standard office machines, maintaining complex filing systems and records, making arithmetic calculations, and reconciling records is required.
Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding on a daily basis, which may be extensive at times.
Skills: Strong written and verbal communication skills are required, with the ability to handle large volumes of telephone calls and face to face inquiries in a friendly and professional manner is required. Computer literacy in the use of personal computers and/or mainframe computers is required and includes keyboarding ability and a functional knowledge of word processing, spreadsheets, data entry, or database management. Knowledge in operating electronic, photocopier or other standard office machines, maintaining complex filing systems and records, making arithmetic calculations, and reconciling records is required.
Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding on a daily basis, which may be extensive at times.
Additional Qualifications
Link to Job Description
http://www.missouristate.edu/human/jobdescriptions/21535.htm
Open Date
06/25/2025
Close Date (If Close Date is blank then the posting is considered open until filled)
Special Instructions to Applicants
The first date of consideration is July 18, 2025, and review of applications will continue until the position is filled.
Equal Opportunity Statement
Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252.
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252.
Background Check Statement
Employment will require a criminal background check at University expense.
Posting Detail
Posting Number
20250133FTS
Quicklink for Posting
https://jobs.missouristate.edu/postings/82391
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