Job Summary
$55,910 - $87,282 / year DOQ + Full-Time County Benefits
Performs responsible work by providing technical and procedural support to end users of County information technology. Assembles, installs, and troubleshoots computer systems, ancillary equipment and software.
Responsibilities
- Troubleshoots problems related to computers, printers, software, and battery backups; assists in the installation of new computers, monitors, battery backups, office phones.
- Responds to service tickets in a timely and professional manner.
- Works with Information Technology staff on hardware and software purchases and assist in troubleshooting network issues including on-site visits.
- Oversees Department phone issuance, including analyzing user needs, troubleshooting phone problems.
- Performs other duties as assigned.
Qualifications:
- Any combination of education and experience equivalent to a Bachelor’s degree in computer science or related field; some experience in computer science or related field.
- Must possess, or be able to obtain within 30 days, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
- Provide customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
- Knowledge of all aspects of computer support for Microsoft Window and Apple products.
- Skill in use of computer software, especially Microsoft Office 365 oral and written communication skills.
- Ability to maintain accurate and interrelated database records; understand and follow oral and written directions; establish and maintain effective working relationships with colleagues with the County and others contacted in the course of work.
Click here for full job description. Accepting applications until 11:55pm EST on 06/20/2025. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email [email protected].
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
