SUMMARY:
We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.
REPORTS TO: Branch Manager
MINIMUM QUALIFICATIONS:
- Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
- Computer proficiency is required
- Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
ADDITIONAL PROFICIENCIES
- Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
- Must have stellar communication skills, both written and verbal
- Must be organized, possess strong problem-solving skills
- Must show initiative, self-motivation, perseverance
PREFERRED QUALIFICATIONS:
- Bachelor's degree in related field
- OR 2 years industry experience
WORKING CONDITIONS:
Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.
COMPENSATION:
The compensation range for this position is $22.00 to $24.00 hourly
OTHER COMPENSATION:
The following additional compensation may be applicable for this position:
- Profit Sharing
BENEFITS:
- Insurance - Medical, Dental, Vision Care for full-time positions
- Life Insurance
- 401(k)
- Paid Sick Leave
- Paid Holidays
- Paid Vacation
SUPERVISORY RESPONSIBILITIES: Yes
ESSENTIAL JOB FUNCTIONS:
- Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
- Write up customer orders, engage in pricing and availability discussions.
- Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
- Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
- Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
- Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
- Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.
- Prepare/pick sales orders in support of the warehouse team.
- Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
- Other duties as assigned
NOTE:This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
