A career with Harvard Bioscience ("HBio") is an experience where our employees are energized and aligned to our purpose – Solutions to advance life science. Harvard Bioscience, the parent company of Harvard Apparatus, Inc, is an innovative manufacturer and distributor of scientific research tools for the life science market. We are seeking an Inside Sales Representative.
Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories, to the world's leading pharmaceutical, biotechnology and clinical research organizations. With operations in North America and Europe, we sell through a combination of direct and distribution channels to customers around the world.
The Opportunity: HBio is seeking an Inside Sales Representative located in Boston, MA or Minneapolis, MN. The purpose of this position is to extend HBio's position as a preferred life sciences partner in academic institutions and government laboratories. This position will have a supporting role with our demand generation team while acting as an extension of the field-based sales team. Compensation for this position will include salary, bonuses, full benefits and all necessary office equipment and communication tools.
Key Responsibilities
- Support the outside Systems Sales team to ensure growth through the achievement of sales targets and objectives. Brands include BTX, Warner, HEKA, MCS, QuikPrep, and Biochrom Amino Acid Analyzers
- Acquire and maintain a high proficiency in understanding and relaying the HBIO product and service portfolio.
- Qualify incoming sales leads and refer to corresponding outside Account Executives
- Engaging customers, assisting and advising them of HBIO products and the correct solution to meet their application requirements.
- Maintain market and competitor awareness, developing and presenting ideas for new opportunities.
- Business segment and application specific prospecting to develop leads and refer to the appropriate Technical Sales Representative.
- Establish and maintain effective contact with the potential and existing customer base through campaign marketing and cold calling.
- Conduct scheduled check-ins with users to evaluate service and promote workshops, training activities, new features and products.
- Update and maintain accurate records in the customer relationship management system.
- Establish and maintain effective working relationships with other members of the HBio sales team.
- High degree of teamwork/collaboration with Account Executives specifically related to prospecting
- Other related tasks as required.
Qualifications
- History of sales or customer service experience.
- Good telephone etiquette, attendance and organization skills.
- Ability to multi-task.
- Strong Computer Skills (Microsoft Excel, Word, Outlook, Social Media, Web search).
- Good Oral & Written skills.
- The ability to develop a good understanding of the HBIO product range and application areas.
- Ability to work well both independently and in a group
- Excellent verbal and written communication skills.
- Excellent organizational skills such as time management and prioritizing.
- A flexible approach and the ability to influence others.
- The drive and commitment to achieve personal and company goals.
Education and Experience or equivalent:
- 4 Year Degree is preferred
- Previous outbound telephone sales helpful
- Laboratory research or familiarity with electronics and scientific/biomedical laboratory equipment.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER/VETERAN/DISABILITY
FLSA: Exempt
