Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the International Sales Support Associate will be responsible for supporting our International Direct and Distributer partners, ensuring accurate and timely order processing, and helping resolve inquiries with care and professionalism. Reporting directly to the Customer Experience Manager, this role is crucial in ensuring our customers receive concierge level service and fostering positive relationships that reflect Spectrum Vascular's commitment to quality and service.
Role Responsibilities
- Manage complex international customer situations, responding promptly and effectively to resolve inquiries and issues.
- Receive and process orders for vascular access products and services via email.
- Enter and update orders and account information with accuracy and urgency.
- Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.
- Responsibilities include manually allocating customer purchase orders and managing customer collections on a weekly, bi-monthly and monthly basis.
- Address customer complaints or concerns, ensuring proper investigation and resolution.
- Ability to understand and answer complex questions as it pertains to International Trade Compliance.
- Provide data and reporting support to the Customer Experience Manager and other internal stakeholders.
- Offer innovative ideas to improve the customer experience and streamline internal processes.
Role Competencies:
- Excellent interpersonal and communication skills, both oral and written.
- Sharp attention to detail and ability to multitask.
- Customer-focused and collaborative team player.
- Self-motivated and adaptable to changing priorities.
- Proactive in identifying opportunities to improve service and processes.
Role Requirements
- Bachelor's level degree, or equivalent professional work experience in international customer service, trade compliance or logistics management.
- At least 2 years of experience in international customer service, sales support, or order processing (medical device or healthcare industry experience is a plus).
- Proficient in Microsoft Office; ERP system experience strongly preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to work independently and thrive in a fast-paced environment.
Other Disclosures
Spectrum Vascular is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. For certain roles at Spectrum Vascular, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. Consistent with Spectrum Vascular's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
