Universal Destinations & Experiences Internship Program:
- Applications Close: June 20th, 2025, at 11:55PM ET. Submit your application as soon as possible – don’t delay!
- Spring 2026 Program Dates: Approximately January 2026 – April 2026.
JOB SUMMARY:
The Digital Strategy Intern will play a pivotal role in enhancing the experiences of Universal Orlando Resort & Universal Studios Hollywood Guests. This position involves analyzing insights and proposing solutions to design, prioritize, and implement impactful customer experiences throughout the consumer journey. The intern will gain a comprehensive understanding of how various cross-functional teams, including eCommerce, CRM, and UX/UI, collaborate to optimize and transform lead generation, data capture, website and mobile app functionality, and digital communications.
MAJOR RESPONSIBILITIES:
- Analyzes data-driven insights and recommend solutions to optimize consumer journeys, creating user stories for both the website and mobile app.
- Actively contributes to cross-functional team meetings, aiding in the development of programs for New Prospects, Trip Conversion, and Booked Guests.
- Assists in design-thinking based ideation sessions to re-imagine the future of our Guest experiences.
- Develops presentations, capture feedback from introspective sessions, and help lead weekly work sessions.
- Researches and stays updated on best practices and trends in Digital Customer Experience across various industries.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Sophomore or above.
- Minimum cumulative 2.8 GPA is required.
- A transcript is required upon application.
PREFERRED SKILLS & KNOWLEDGE:
- Preferred majors include: Marketing, Business, Communication, Experience Design, or similar.
Please note the following:
- This internship will be an in-person experience, based in our Orlando offices.
- Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than April 2026.
- Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
- All of our internships are paid, and you may also qualify for housing financial assistance if applicable. The Recruiter will provide specific eligibility details.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. .
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios.