NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs
Your Role:
IT Applications Support Associate plays a key role in supporting the organization’s critical business applications—both on-premises and in the cloud. This position is responsible for ensuring timely resolution of requests for our Business Management software systems. The role requires a detail-oriented professional who can balance technical expertise with responsive service delivery to meet evolving business needs.
What will you do?
Business Management Applications Support & Administration
- Administer and configure the company’s business management applications (AgilLink, Eton AtlasFive, GoFileRoom, SharePoint).
- Monitor application performance and availability and escalate and coordinate issues with the vendor.
- Troubleshoot, resolve or escalate:
- Configuration issues.
- User access problems.
- Application errors and bugs.
- Coordinate the collection of client data and facilitate secure transmission to the receiving firm upon client departure.
- Review and validate wire transfer and banking details to ensure accuracy and compliance with financial protocols.
- Handle urgent configuration requests and approvals tied to time-sensitive banking deadlines.
General Responsibilities
- Provide high-quality application support services across multiple departments and business units.
- Collaborate with IT team members to:
- Share technical knowledge and best practices.
- Participate in cross-training to build team resilience and reduce knowledge silos.
- Serve as a backup resource during:
- Staff absences.
- High-demand periods or project surges.
- Maintain a positive, team-oriented attitude while managing competing priorities.
- Escalate complex or unresolved support cases to appropriate teams or vendors to ensure timely resolution.
- Report regularly to the Applications Manager by:
- Communicating project status, risks, and timelines.
- Prioritizing tasks based on business impact and urgency.
- Stay current with:
- Industry trends and emerging technologies.
- Updates to firm-standard software and tools.
- Collaborate with the Help Desk to:
- Provide second- and third-level support for application-related incidents.
- Ensure efficient resolution of service requests and minimize downtime.
Educational Requirements and Preferred Experience:
A bachelor’s degree in computer science, Information Systems, or a related field, or an equivalent combination of education and work experience.
Minimum of one year of experience in software application support.
Preferred Qualifications:
- Proficiency in Microsoft Office products, especially Outlook, Word and Excel.
- Coursework or experience in accounting and/or bookkeeping.
- Experience supporting AgilLink, Datafaction, and GoFileRoom.
- Familiarity with Business Management applications.
- Prior experience in professional services environments.
Additional Skills and Competencies:
- Strong organizational and time management skills.
- High attention to detail and accuracy.
- Sound judgment and discretion.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work collaboratively and effectively with others.
- Commitment to maintaining confidentiality.
Salary Range: The salary range for this role is $50,000 - $65,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location.
What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:
