Major Duties and Responsibilities:

• Respond to and resolve technology support tickets pertaining to both hardware and software issues via in-person interaction, telephone, or remote access software.
• Set up and configure new PCs and establish user accounts in accordance with company standards.
• Assist with setup, configuration, and troubleshooting of peripheral devices, including scanners, printers, and copiers.
• Support senior IT staff with ongoing internal IT projects.
• Assist with fundamental network infrastructure tasks and troubleshooting.
• Troubleshoot and resolve issues related to Microsoft 365 desktop applications, including Outlook, Word, Excel, and Teams.
• Address and resolve common technical issues such as password resets, access permission adjustments, and email configuration modifications.
• Provide technical support for the company’s VOIP phone system.
• Assist in the management of cloud services, specifically Amazon Workspaces.
• Assist with the maintenance of accurate inventory records for all technology equipment.

Requirements:

• An Associate’s degree in Information Technology, Computer Science or a related field
• Two years of experience in the technology sector preferred
• Possession of foundational IT skills and a strong commitment to continuous learning and professional development
• Familiarity with Windows operating systems and the Microsoft Office Suite/Microsoft 365

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