IT Operations Specialist

Tasks and Responsibilities:

• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Interface with departments, technical vendors, and personnel to solve problems
• Create and maintain accurate documentation
• Implement preventative maintenance routines and schedule accordingly
• Participate in project planning, implementation and documentation
• Receive user requests for assistance via a helpdesk ticketing system, prioritizes, and carries issues to resolution before closing the ticket
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems as pertaining to job functions
• Consistently follow and enforce IT Policy and Procedures
• Performs miscellaneous systems job-related duties as assigned.
• High potential to become part of Global IT competence team supporting regional and international offices.

Education and Experience:

• Bachelors degree in information technology, computer science, business management, information systems or related discipline required or equivalent combination of education, training, and experience
• 3 years experience in the Microsoft based Technology, WAN/LAN and Systems Support;
• 2 years experience in customer service facing and troubleshooting type role
• Microsoft certifications preferred (MCP, MCSE, IT Certifications preferred)
• Strong written and verbal communication skills
• Manufacturing experience a plus

Competences:

• Experience and good knowledge of Active Directory, Outlook, Dell Kace/Cylance, and Microsoft server administration.
• Knowledge of available computing and/or network hardware and peripheral equipment
• Assist in maintenance and support of all aspect IT Infrastructure and network resources as required.
• Understanding of LAN/WAN routing/witching technology (layer 1/layer 2/layer 3)
• Skill in organizing workload and establishing priorities. Ability to identify and resolve network malfunctions and operational problems.
• Excellent customer service, planning IT and business operations.
• Good communication skills for extensive contact with technology teams, management, and end user.
• Broad understanding of IT Internal Controls Audit, FDA, ITAR regulated guideline and processes.
• Excellent documentation and processes meeting IT controls and regulated businesses.
• Travel - up to 25%

Application:

Last Application Date: 2023-03-15

Experience

• 2 year(s): Experience in customer service facing and troubleshooting type role
• 3 year(s): Experience in the Microsoft based Technology, WAN/LAN and Systems Support

Education

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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