Founded in 2002, JK Consulting primarily focuses on help desk support and Managed Services for SMB all the way up Enterprise customers. We support consumers with “walk-in” service requests and help desk support for both residential and commercial clients. Consumers bring in computers to be repaired and updated, which consists of backing up and reinstalling Windows and all applications, troubleshooting hardware issues and virus removal. Applicant should be comfortable dealing with all customers on a one-on-one basis.
Schedule
- HelpDesk is open Mon-Fri 7:00 AM to 6:00 PM CST
- This is not a remote position (must have reliable transportation).
Job Specifications
- Must be able to commute to one of our two locations:
Lockport, Illinois or Bonita Springs, Florida.
You will be responsible for the following.
- Taking calls and creating tickets.
- Troubleshooting all aspects of the computer.
- Diagnosing software issues at the OS level.
- Installing software per customer needs. IE. QuickBooks, AutoCAD, Photoshop and other non-standard programs.
- Creating users in Active directory and Office 365.
- Creating folder shares with Security groups.
- Troubleshooting share and NTFS permissions.
- Creating and managing GPOs
- Managing Print Servers.
- Complex network troubleshooting.
- Prioritizing tasks efficiently.
- Providing good Communication to the customer about the status of their ticket.
- Providing completed documentation.
- Problem solving issues that are unfamiliar.
- Advise customers on recommended solutions / products to an issue.
- Serve as main technical contact on projects for end customer.
- Prioritize and manage several open issues at one time.
- Ensure all work is logged for entire workday in the ticketing system.
Additional skills needed
- Configuring, Deployment, and Troubleshooting Windows Operating Systems.
- Configuring, Deployment, and Troubleshooting Windows Server 2012, 2016, and 2019 Standard.
- Configuring, Installing and Troubleshooting Microsoft Active Directory, DHCP, DNS, NPS, Hyper-V and other Server Roles and Features.
- Configuring and Managing File Shares, NTFS file permissions, security groups, and users.
- Configure and manage the Microsoft 365 / Microsoft Azure Environment.
- Configure, Installing and Troubleshooting Microsoft Office products.
- Windows XP, 7, 8 and 10
- MAC
- Some Linux
- Applications
- Microsoft Office 2003-2019
- File sharing and user permissions
- Adobe Acrobat
- Acronis
- Norton, McAfee, AVG, Malware Bytes, ADW Cleaner, HitManPro
- Hardware Experience
- Dell
- HP
- Lenovo
- Toshiba
- MAC/Apple/iPad and iPhone
- Replace laptop screens
- Soldering
- Experience with Help Desk Software Preferred
- SolarWinds N-Central, MSP Manager
- Ticketing Systems
- IT Document Management Platforms
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
