Provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and action through interaction with customer by phone or in-person
Responsible to complete end-user ticket requests by using TTUHSC El Paso ticketing system
Serves as liaison between helpdesk and other IT areas by engaging the next level of support personnel when applicable
Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripheral devices
Demonstrate moderate knowledge of PC hardware components and their configuration
Provide technical support for Windows 10 and 11 operating systems and macOS, including driver installation and compatibility troubleshooting
Support and maintain peripheral devices, including printers, scanners, and external storage devices.
Maintain moderate proficiency in commonly used software applications, including antivirus programs, email clients, Microsoft Office Suite, and Adobe products
Follow technical instructions accurately and complete tasks with minimal supervision
Perform effectively under pressure and meet tight deadlines
Communicate complex technical concepts clearly and effectively to staff and non-technical users, both verbally and in writing
Manage workload efficiently and adjust priorities to meet shifting demands and organizational goals
Perform other duties as assigned
Remains current with all licensure, certifications and mandatory compliances and trainings required of this position
Adhere to all TTUHSCEP policies, procedures, and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP’s values ( Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Actively promote and encourage staff across the institution.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years
For HSC Only:
Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
For TTU Only:
Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Preferred Qualifications
Apple Certified
Dell Certified
CompTIA A+
Texas Driver License
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Required Attachments
Cover Letter, Resume / CV
Optional Attachments
Transcript
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Grant Funded?
No
Job Group
Mid-Level IT
Air Force Specialty Code
3D1X1, 3D1X2
Army Military Occupational Specialty Code
25B, 255A
Marine Military Occupational Specialty Code
0651, 6694
Navy Enlisted Classification Code
CTT, IT
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