Position Description
The position leads and manages the technical operations of the ServiceNow and Salesforce teams. This position is responsible for developing and implementing the technical strategy, supervising technical staff, overseeing technical projects and programs, and ensuring the technology is used effectively. The position needs to ensure that the area is aligned with the City's overall strategic goals and objectives.
Salary
Anticipated starting salary for this position is $126,146 - 171,606/annually, depending on qualifications
Work Location
This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.
Job Duties and Responsibilities
- Develop and implement technical strategies across a functional team: This position is responsible for developing and implementing technological systems that support the overall goals of the IT department. This includes researching new technologies, evaluating their potential impact, and making recommendations to the senior leadership team.
- Manage and mentor IT Staff: This position is responsible for managing and mentoring IT staff, including hiring, training, and performance management. This involves setting performance standards, providing feedback, and coaching employees to ensure they have the necessary skills and knowledge to perform their job effectively.
- Build and maintain enterprise-wide relationships: This position is expected to build and maintain relationships with key stakeholders around the enterprise. This involves effective communication, negotiation, and collaboration skills.
- Manage technology projects: This position manages IT projects from conception to completion. This involves developing project plans, setting timelines, assigning tasks, and overseeing project teams.
- Develop standards for a functional area: This position is responsible for developing standards for the technical team. This could include complying with relevant regulations, cybersecurity requirements, and best practices.
- Manage IT operations for a functional team: This position is responsible for overseeing the team's day-to-day operations. This involves managing IT staff, ensuring the smooth running of IT systems, and providing technical support to employees.
- Develop project and lifecycle budgets: This position is expected to develop and create budgets related to their area of expertise. This includes ongoing lifecycle upgrades and new investments. It would consist of one-time and ongoing cost estimates, including resource allocation of existing staff.
- Provide technical expertise: This position is expected to have high technical knowledge and expertise. They will be required to provide technical guidance and support to team members and others in the IT department or the City Enterprise as appropriate.
- Ensure compliance with security standards: This position ensures the security and privacy of the City’s IT systems and data. This may involve implementing security protocols and procedures and ensuring compliance with relevant cybersecurity standards.
Required Qualifications
MINIMUM EXPERIENCE
LICENSES/CERTIFICATIONS:
Equivalency
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Background Check
The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.
Union Representation
This position is NOT represented by a collective bargaining agreement between the City of Minneapolis.
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities
- Deep technical knowledge in a specific field (software engineer, solution engineer, etc.).
- Strategic thinking: experience in developing and implementing technical strategies that support the organization's larger goals.
- Leadership and Management: experience leading technical teams, developing and mentoring more junior team members.
- Communication and Collaboration: excellent communicator at different levels of the organization and across teams and disciplines inside and outside IT.
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page.
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.
Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.
- Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
- Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).
Eligible City employees may choose to participate in the following transportation programs:
- Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
- Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.
Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions, health club discounts and more.
