We’re seeking a positive, personable customer jewelry sales and service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on exceptional quality jewelry and an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Profit sharing opportunities, generous associate purchase pricing, paid holidays, health insurance and amazing retail hours that allow for work life balance are all waiting for you at Thollot & Co.!
Compensation:$42,000 - $55,000 yearly
Responsibilities:- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Ensure customer account information is up-to-date
- Regularly meet with sales lead to receive the newest service and product knowledge
- Create records of customer interactions and follow up to ensure all questions have been answered
- Engage & Inspire Clients – Build genuine relationships with clients, guiding them through the jewelry selection process with expertise, enthusiasm, and care.
- Clientele & Follow-Up – Stay connected with clients, following up thoughtfully to ensure they find or create the perfect piece while fostering long-term relationships.
- Jewelry Expertise & Trend Awareness – Bring a strong knowledge of diamonds, colored gemstones, fashion, and bridal jewelry while staying up to date on industry trends and innovations.
- Luxury Sales Proficiency – Confidently sell high-end luxury jewelry, understanding the nuances of quality, craftsmanship, and emotional significance in fine jewelry purchases.
- Problem-Solving Mindset – Listen to clients’ needs and collaborate with the team to provide creative solutions, whether through existing inventory, special orders, or custom design opportunities.
- Humble & Eager to Learn – Embrace ongoing learning, feedback, and professional growth, understanding that mastery in jewelry sales is a continuous journey.
- Team-Oriented & Trustworthy – Contribute to a positive team environment by being dependable, honest, and collaborative, supporting both clients and colleagues.
- Commitment to Excellence – Strive to create unforgettable experiences that leave clients excited to return and work with you again.
- Experience working in a customer-oriented atmosphere
- Display strong communication skills, active listening skills, and personal skills
- At least 2 years of jewelry-specific sales experience in a retail jewelry store environment
- Ability to work full-time on location (this is not a remote job)
- Availability to work Saturdays (Sundays during the holiday season)
- Experience with the EDGE POS system is a plus but not required
- Understanding of how to take in jewelry repairs a plus
Thollot & Co. is an independently owned and operated jewelry retail store with a commitment to customer service and going the extra mile for our clients. Now in our 33rd year in business, we've become the locally loved destination for all jewelry needs, including sales, repairs, restoration, custom jewelry, appraisals, and all things jewelry! We get a kick out of pushing boundaries and exploring solutions to make sure we can say "yes" whenever possible, with creative ideas and cutting-edge systems to make this possible. In our culture, our team gets to be heroes with their clients daily!
Being a winner in Instore Magazine's Coolest Store in America competition in 2020, our store culture, environment, and some of our best practices were described in the August publication. Copy and paste this link into your browser to get a great idea of who we are!
https://instoremag.com/acs2020-microbreweries-were-inspiration-for-design-of-colorado-store/
