Responsibilities include but are not limited to:
- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
- Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
- Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Escalate complex issues to senior Technicians and contribute to process improvement initiatives.
Minimum Qualifications:
- Must have an active Secret clearance.
- HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.
- 3+ years of experience with 2+ years of position-specific relevant experience.
- Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Experience with cybersecurity tools and best practices.
- Experience with end-user device support (desktops, laptops, mobile devices).
- Experience with Active Directory and remote desktop tools.
Desired Qualifications:
- Bachelor’s degree in information technology, computer science, or a related field.
- Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
- CompTIA A+ Certification.
Quiet Professionals is located in the Greater Tampa Bay Area. We provide innovative and sustainable solutions that enhance the operational effectiveness of our clients and partners.
Quiet Professionals is proud to be an equal opportunity employer. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly to all qualified candidates and employees. QP is committed to providing a workplace free from discrimination or harassment. We offer comprehensive benefits designed to serve the needs of our workforce.
Job Type: Full-time
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
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