At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!
Job Description
- Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
- Act as a liaison between the client and the LabCorp operations team in relation to client needs
- Provide ongoing service and problem resolution to customer base
- Ensure customer retention by providing superior customer service
- Recommend solutions that are client focused and persuasive
- Provide account management for client’s day to day operations
- Upsell current book of business to increase organic growth
- Work closely with senior sales representatives to grow book of business
- Continuously provide educational material to the client base
- Resolve any customer related issues in a timely manner
- Meet and exceed monthly retention and upsell goals on a regular basis
Requirements:
- High School Diploma or equivalent is required, Bachelor's degree is strongly preferred
- At least 3 years' experience in an Account Management, Client Success role or client facing.
- At least 1 year of clinical operations experience - including an understanding of EMR's, understanding physician office work flow and service expectation
- Experience in the healthcare industry
- Superior customer service skills with the ability to build trust-based relationships
- Effective communication skills, both written and verbal
- Ability to deliver results in a fast paced, competitive market
- Self- motivated
- Excellent time management and organizational skills
- Proficient in Microsoft Office
- Travel within Southern and Central Missouri Territory - including Columbia, Springfield and Joplin.
- Candidate must reside within the territory.
Nice to have:
- Proven success managing a book of business
- Proven success in upselling & client renewals.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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