Liberty Software is seeking a customer service champion to partner with existing pharmacy clients to solve problems and build relationships as an Account Manager for our Chain accounts. Chain accounts are defined as an organization with 5 or more pharmacies.
The Key Account Manager, Chains will receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from "Tier 1" support. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service and getting to know the unique needs of assigned accounts, the Key Account Manager, Chains will be able to build and maintain strong relationships with their clients.
Liberty Software takes great pride in being set apart for its client relations and support and expects its Key Account Manager, Chains, to strive for stellar service and continuous improvement in every interaction.
- Please note: This position does not involve sales or cold calling; this is a customer account support role.
Job Responsibilities Include:
- Operate as the point of contact for any and all matters specific to Chain locations
- Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
- Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software, work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
- Communicate clearly with clients about status of purchases, trouble tickets, and requests
- Assist with high severity requests or issue escalations as needed
- Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs
- Provide web-based training of Liberty’s pharmacy software
- Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs
- Coordinate with the Pharmacy Success Manager, Chains, to ensure a smooth onboarding experience.
- Assist in other areas when needed
Qualifications:
- 2+ years’ experience in account management
- Professional and friendly demeanor is a must
- Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening and critical thinking skills
- Certified pharmacy technician (CPhT) certification a plus
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
...and much more! Check us out at libertysoftware.com
