Kalispel Hospitality
We expect that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
CORE VALUES
We Take Pride in Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, take ownership, and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
Summary of Functions
To generate and meet or exceed the budgeted sales goals for the Special Events department.
Performs administration duties in the sales department assigned by Special Event Manager.
Assist the Special Events Coordinator with the execution of events.
Essential Duties and Responsibilities
Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations, Northern Quest Resort and Casino Policies and Procedures.
Takes inquiry calls from potential clients and conducting property tours in their absence.
Drafts and edit all proposals for the Special Events Department
Thorough understanding of professional contract verbiage and clauses.
Thorough understanding of all venues and amenities available at KGCC
Coordinates tradeshow and promotional collateral for the sales department.
Learn special event and catering terminology and be able to communicate effectively.
Conducts tours of the property to sell special event facilities
Processes all deposits correctly
Communicate follow-up calls and thank you letters to all events executed
Share information with other departments to facilitate their successful performance.
Provide support to various members of the KGCC F&B Department including the Event Manager, Special Events Coordinator, KGCC Assistant Restaurant Managers
Assists the Event Manager with writing weekly BEOs to generate the details of the upcoming Events booked.
Write weekly forecasted Sales booked and report to Event Manager
Assists the Event Manager with gathering group details/information/amenity needs to generate a meaningful banquet event order.
Assists with the execution of Special Events, ensuring that event operations run smoothly
Must be able to execute multiple tasks at the same time while staying focused and organized.
Attend the weekly BEO meeting.
Ensure that clients are always treated with respect.
Ensure that client contracts are signed, and correspondence are timely and accurate.
Promote positive guest relations through prompt, courteous, and efficient service per Kalispel Hospitality
Monitor satisfaction of food, service and ambiance.
Coordinate special arrangements and needs with the appropriate departments for the operation.
Exceptional written and verbal communication skills and the ability to forge and foster lasting relationships with premier clients throughout the region.
Knowledgeable and able to complete all sales forms correctly.
Knowledgeable of and able to utilize catering software.
Presents a positive attitude and image at all times.
Responsible for maintaining a good attendance record and conducting themselves in a professional manner
Adhere to KGCC policies
Ensure control/protection of company assets.
Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and KGCC Policies and Procedures.
Available and willing to work any changes in hours deemed necessary for Business Levels.
May be required to be a panelist for the Internal Review Hearings.
Ensures that the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner.
This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education
Bachelor's Degree in Event Management or equivalent combination of education and experience.
Experience
Must have experience in all FOH vocation positions
Minimum of 2 years of experience in the banquet, catering, and event industry
Minimum of 2 years of sales experience in the banquet, catering, event, and/or hotel sales.
Experience with a computer-based Point of Sale (POS) system preferred.
Skills
Proficiency in computer applications in a Windows-based environment, e.g. Excell, word processing, spreadsheets, power point presentations, and e-mail.
Typing or keyboarding speed of at least 60 wpm.
Ability to work in a challenging environment dealing with sensitive issues.
Maintaining exceptional working relationship with department team members and other team members.
Ability to handle multiple tasks, quickly and accurately.
Working knowledge of office procedures.
Ability to use and assist in the use of copy and fax machines and other related office equipment.
Skill in effectively communicating information, verbally and in writing to employees, managers, clients, customers, and the general public. Such information includes reports, business correspondence and procedural manuals.
Skill in solving practical problems and exercising sound judgment under limited direction. Excellent organizational, communication and leadership skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Other Requirements
Ability to obtain and maintain a Tribal Work Permit.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
Washington State Food Handler Permit within 14 days of start date.
Mandatory Alcohol Server Training (MAST) certification – 90 days from employment, or 1st class offered.
Available and willing to work nights, weekends, and holidays as required.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Requires the ability to lift and or move objects weighing up to 65 pounds.
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands, and/or fingers.
Constantly requires walking or moving about to accomplish tasks.
Occasionally requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping, which entails using the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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