Position: Lab Service Representative
Type: Contract 13 weeks
Shift: M-F, 8:30am to 5:00pm
Location: Detroit, MI
Pay rate: $18 to $19/hr.
Duties:
1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
3. Understands and uses service recovery concepts and tools.
4. If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision.
5. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
6. Trains employees, students, and/or laboratory customers, which may involve occasional visits to customer sites.
7. Implements systems to track client encounters and ensure timely follow-up. Maintains and reports performance information on laboratory service standards.
8. Coordinates expedited handling of special test requests, including arrangements for transportation and reporting.
9. Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control standards.
10. Performs other related duties as assigned or requested.
Job Types: Full-time, Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- accessioning samples receiving, identifying, documenting: 1 year (Required)
- Billing and Authorizing: 1 year (Required)
- Lab Representative: 1 year (Preferred)
Work Location: On the road
