Job Title: LARS Support Specialist
Agency: Tennessee Department of Health
Location: Nashville, TN (In-person, with potential for hybrid after training)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Duration: September 8, 2025 – September 4, 2026
Position Summary
The LARS Support Specialist provides system administration and application support for the Tennessee Department of Health’s Licensure and Regulation System (LARS) and external help desk platform (Zendesk). This role focuses on application/system administration, not general hardware or desktop support.
The specialist ensures timely resolution of user issues, processes configuration requests, and documents all changes in compliance with agency standards.
Key Responsibilities
- Manage and resolve LARS and Zendesk support tickets.
- Configure system settings, workflows, and user permissions.
- Complete change requests (password resets, new users, workflow reassignments, etc.) within required timelines.
- Provide consistent communication and updates to requesters, coordinators, and management.
- Collaborate with Application Coordinators, Trainers, and QA teams on requirements gathering, testing, and sign-offs.
- Maintain accurate change documentation and supporting files in SharePoint.
Daily/Weekly Performance Expectations
- Tickets:
- Respond to all tickets within 1 business day.
- Close tickets within 3 business days (unless escalation/testing required).
- Configuration Requests:
- Acknowledge request within 1 business day.
- Provide weekly progress updates until completion.
- Documentation:
- Log all modifications within 1 business day of implementation.
- Store supporting documentation in SharePoint.
Required Skills & Competencies
- Customer Service & User Support: Strong interpersonal skills; ability to assist users with system-related issues.
- System Administration: Experience configuring applications, permissions, and workflows.
- Application Support Tools: Proficiency with platforms such as Zendesk, LARS, ServiceNow, or similar ticketing systems.
- Regulatory Knowledge: Familiarity with licensure processes and healthcare/government regulatory systems.
- Documentation & Reporting: Skilled in logging changes, tracking requests, and maintaining organized records.
- Collaboration: Ability to work across teams (application coordinators, trainers, QA, requesters).
Preferred Experience
- Prior support or administration of licensing/regulatory systems.
- Experience with state or healthcare agency IT systems.
- Strong understanding of help desk workflows and customer support best practices.
Job Types: Full-time, Contract
Pay: $23.49 - $28.29 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
