Discover Your Career at Emory University:
The Advancement Information Systems team supports the Advancement and Alumni Engagement departments through the maintenance and utilization of divisional systems. This position will report to the Senior System Software Engineer.
KEY RESPONSIBILITIES:
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.
Description:
The Division of Advancement and Alumni Engagement utilizes resources, technology, and business for the purpose of constituent engagement, donor research and solicitation, and stewardship throughout Emory University and Health Systems. Our mission is to inspire and steward meaningful, lasting relationships that elevate engagement and giving to fulfill Emory’s mission to serve humanity. AAE is a high-performance team built on innovative ideas, trust, and accountability. We foster collaborative connections and value inclusion. We are currently seeking a Lead Systems Software Engineer, Advancement Systems.
The Advancement Information Systems team supports the Advancement and Alumni Engagement departments through the maintenance and utilization of divisional systems. This position will report to the Senior System Software Engineer.
KEY RESPONSIBILITIES:
- Coordinates and leads the development and maintenance of applications.
- Consults with customers to understand business problems and develops technical solutions.
- Provides technical expertise on applications, technical tools and software.
- Provides technical direction to customers and support staff.
- Performs other related duties as required.
ADDITIONAL JOB DETAILS: In addition to the duties outlined above, the Analyst may be required to:
- Acts as a subject matter expert for our Salesforce Affinaquest application.
- Provides technical expertise on applications, technical tools and software.
- Analyzes and resolves problems resulting from vendor fixes and upgrades.
- Programs, analyzes and writes specifications.
- Devises solutions to system problems.
- Develops and tests applications; makes revisions to improve functionality.
- Develops and analyzes the effectiveness of new applications and test procedures.
- Assess, create, and implement new or improved processes for department functions/initiatives.
- This position requires coming in person two days a week.
MINIMUM QUALIFICATIONS:
- Eight years of information technology experience OR a bachelor's degree and six years of information technology experience.
- Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.
PREFERRED QUALIFICATIONS:
- Significant experience in Salesforce and/or certifications.
- Possess strong organizational, written, and verbal communication skills and the ability to manage multiple projects simultaneously.
- Strong interpersonal skills, adept at problem-solving with attention to detail, and the ability to navigate a complex work environment, and manage multiple projects simultaneously.
- Commitment to delivering exceptional customer service, the ability to work collaboratively, and comfort working with ambiguity.
- Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion.
- Experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, relational databases, project management software, technical reporting tools, integrated development environments (e.g. PL-SQL Developer or Visual Studio), and CRM systems.
- An aptitude in mastering new software, applications, and databases.
- Prior experience in advancement, fundraising, alumni engagement, non-profit, or a university setting.
- Flexibility to accommodate changing priorities and deadlines.
- Salesforce Administrator certifications and/or significant experience with Administrator functions (such as creating users, data tools, profiles, roles, permission sets, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, and dashboards). Also, experience working with Apex, process builder, workflows, flow builder, SOQL, SQL, releases, integrations, reporting, data analysis, and other Salesforce developer tools along with related troubleshooting needs.
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.
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