Our vision
We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!
The role
The Lead Compliance Specialist will be responsible for assisting with the supervision of the Compliance team under the direction of the Compliance Supervisor. Responsibilities include, but are not limited to, delegating tasks to team members and assisting with questions / concerns that arise in the completion of their responsibilities. In addition, the Lead Compliance Specialist will also be responsible for assisting with KPIs reports, monthly reviews, external and audits, licensing requests, supervising the day-to-day activities of the Compliance agents, and assisting the Compliance Supervisor with ad hoc projects as requested.
Key responsibilities
- Monitors team member collection and customer service calls and reports violations to leadership.
- Facilitate internal and external audits, which may include providing supporting documentation and assistance with audit inquiries.
- Report non-conformities discovered during internal monitoring and/or external audits to leadership.
- Collect and analyze system data for key performance indicators and trend analysis reports.
- Research applicable regulations and how they impact current/future processes and present findings to leadership.
- Draft / Revise (1) department policies, (2) department procedures and (3) consumer communications utilized by HOA A/R, Loan Servicing and Collections department.
- Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material.
- Assist with training and testing of employee's knowledge of regulations, policies and procedures.
- Assist with collection and loan servicing licensing efforts – including submission of initial applications and completion of renewals.
Why do Team Members Like Working for us?
- Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
Job details
- Full-time
- Must be able to meet federal and state licensure requirements
Key skills
- Able to work well under deadlines and regulatory / client demands.
- Excellent follow-up with completing projects in a timely fashion and researching underlying discrepancies.
- Experience researching regulatory requirements and drafting policies to meet regulatory requirements.
- Able to produce exceptional written communications.
Experience required
- Associate's degree
- Knowledge of FDCPA, UDAAP, FCRA
- 1-3 years related experience.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
