General information
Country United States State New Hampshire City Nashua Job ID 45141 Department Customer Support Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type On-siteDescription & Requirements
A Lead Computer Technician plays a pivotal hands-on role in maintaining and optimizing an organization's IT infrastructure. This position involves troubleshooting, repairing, and maintaining computer hardware and software, ensuring systems run smoothly and securely. The Lead Computer Technician also schedules maintenance tasks, oversees help desk workflows, and acts as the primary technical resource for users across the organization. They collaborate closely with IT management to implement best practices and support strategic technology initiatives.
Location: Nashua, NH (175 Ledge Street)
A Day in the Life:
- Provide consistent experiences on a range of hardware – fixed terminals, kiosks, tablets, and dual-mode terminals.
· Lead efforts to install, configure, and upgrade workstations, servers, and peripheral devices, as well as managing technical support operations and guiding junior technicians.
- Provide technical support to users.
- Go-to resource for all things computer-related within an organization.
- Onsite location at the Nashua facility.
Basic Qualifications:
- Current technical knowledge with desire to maintain and further technical skills.
- Experience leading a team of computer technicians.
- Experience trouble shooting and repairing PCB's to the component level.
- Experience trouble shooting and repairing PC's.
- Installing, configuring, and testing POS equipment.
- Familiarity of Microsoft products including WIN10, SQL and Server.
- Stand and/or sit for extended periods.
- Lift and move electronic equipment routinely up to 20 to 30 lbs.
- Experience in a relevant IT role.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
Preferred Qualifications:
- Leadership experience.
- CompTIA A+ Certification.
- Technical certificate or degree in job related field.
- Bachelor's degree or Technical Certificate in computer science, information technology, or a related field is preferred.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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