Let’s start off with the most important part - what’s in it for you:
The Perks
- Eligibility of perks is dependent upon job status
- Hourly Pay Range: $31 to $32.24 DOE
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to resort procedures and standards.
- Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
- Be knowledgeable and proficient with the property management system(s).
- Operate radio or paging systems in accordance with procedures
- Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
- Organize New Agent trainings, ensuring new agents quickly and efficiently learn programs and SOPs.
- Have regular check ins with Front Desk Agents and help to ensure Agents are efficient, confident, and knowledgeable about Papakea and its policies and procedures.
- Maintaining an up to date working knowledge of all resort amenities, activities, and special events.
- Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
- Be available for shift covering when call outs or schedule changes come up.
- Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
- Developing and maintaining positive working relationships with others; support team to reach common goals.
- Familiarizes themselves and learns supervisory tasks, to assist as needed.
- Previous hospitality or customer service experience preferred.
- Previous experience in cash handling & computerized Point of Sale system preferred.
- Strong written and verbal communication skills required
Where you’ll work:
Located on Maui's Kaanapali Coast, The Resort at Papakea features 13 oceanfront acres of stunning gardens and expansive ocean views. The Resort's condominium accommodations include guest studios, one-, two and three-bedroom suites all of which offer private, furnished balconies or lanais with spectacular garden or ocean views.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
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