Essential Duties and Responsibilities
In this role you will be:
- Responsible for completing the inpatient and outpatient scheduling, registration, and insurance verification process within patient access and creating the first impression of the hospital’s service to patients, family members, and other external customers.
- Using the Davincian Guardian module to ensure timely registration completion and edits to ensure a clean claim, coaching staff who need further guidance in using the software.
- Reporting to the manager of patient access about staff performance issues.
- Working with the manager to assure adequate staffing, working with the manager to fill vacancies as needed.
- Assisting the manager with performance evaluations in a timely manner.
- Working the Pending Insurance Verification queue in Revenue Cycle.
- Completing all no-service requests sent to the No Service group in Outlook.
- Assisting with timely and accurate execution of Coordination of Benefits process, completion of Challenger tasks, miscellaneous insurance updates, and other various worklists within Cerner as well as any requests from departments dealing with account maintenance.
- Ordering supplies for the department.
- Working on tasks or projects as directed by the manager.
- Able to articulate information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service.
- Accurately gathering and entering all information into the hospital’s computer system to expedite efficient data collection, billing, and hospital reimbursement.
- Working directly with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assisting families in obtaining healthcare and financial services.
- Able to operate printers, fax machines, and general office equipment.
- Knowledgeable of insurance eligibility software.
- Multitasking and maintaining composure in stressful situations, utilizing appropriate resources.
- Utilizing excellent interpersonal communication skills to effectively and professionally represent the department.
- Able to communicate well and support all staff.
- Educating new staff on the systems and processes in patient access duties.
- Knowledgeable of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications.
- Cross-trained in more than one patient access area.
- Proficient in computer applications, software, and hardware including Microsoft Office Suite.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
Required:
- EDUCATION:
- 1 year business or medical secretarial curriculum preferred with emphasis in customer service and knowledge of healthcare settings or equivalent of education and job-related experience
- EXPERIENCE: 3-5 years patient access/registration experience preferred
- LICENSURE/CERTIFICATION:
- Completion of medical terminology course
- CHAA Certified Healthcare Access Associate preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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