Diversified Services Network, Inc. (DSN) is seeking a full-time Learning Consultant to join our team in Peoria, IL! We offer a HYBRID work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
JOB RESPONSIBILITIES:
- Lead the identification, design support, and optimization of learning solutions for digital job roles within our dealer network.
- Responsible for assessing role-specific learning needs, streamlining content, and ensuring the delivery of impactful, scalable training solutions which directly support operational performance and business outcomes.
- Work closely with SMEs, product teams, vendors, and enterprise partners to ensure timely, relevant, and high-quality learning experiences.
- Conduct thorough learning needs analysis to identify performance gaps.
- Translate findings into role-specific learning objectives that support business outcomes.
- Support the design and development of comprehensive curricula targeting specific roles and responsibilities.
- Coordinate input from cross-functional stakeholders to ensure training aligns with dealership priorities.
- Proactively identify and engage Subject Matter Experts to contribute to learning initiatives, ensuring content reflects current practices and expertise.
- Advocate for access to end users and frontline dealer employees to gather actionable feedback that informs learning design and continuous improvement.
- Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle.
- Collaborate with Subject Matter Experts to ensure content accuracy and relevance.
- Work with external vendors and internal teams to develop and implement high-quality training programs.
- Apply adult learning theories and various instructional methods to enhance learner engagement.
- Align learning initiatives with business objectives and measure their impact on performance.
- Convert organizational strategies into practical and scalable training solutions.
- Plan and execute change management strategies for smooth adoption of new learning initiatives.
- Communicate effectively and coordinate projects for timely delivery.
- Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals.
- Eliminate overlapping training content, aligning materials to performance goals.
- Set and manage expectations regarding project scope, funding, and timelines.
- Ensure development timelines, modalities, and deliverables align with user needs and objectives.
- Collaborate on design approaches that support scalability, maintenance, and adoption.
- Evaluate and continuously improve learning effectiveness, adoption, and business impact.
- Leverage feedback, performance data, and field input to refine learning experiences.
- Recommend and test new methods to sustain long-term learning effectiveness.
EDUCATION & EXPERIENCE REQUIRED:
- Bachelor’s degree in Learning and Development, Instructional Design, Organizational Development, Business Administration, Management or related field with 5+ years’ experience.
REQUIRED SKILLS:
- Proficient in assessing training requirements and identifying performance gaps to tailor learning solutions.
- Skilled in designing and developing comprehensive curricula targeting specific roles and responsibilities within the organization.
- Ability to design visually engaging training assets. Understands layout, color theory, and visual hierarchy to support learner engagement.
- Expertise in collaborating with various stakeholders and managing relationships with Subject Matter Experts to ensure content accuracy and relevance.
- Effective in working with external vendors and internal teams to create and implement high-quality training programs.
- Knowledgeable in adult learning theories and various instructional methods to enhance learner engagement and retention.
- Ability to align learning initiatives with business objectives and measure the impact on organizational performance.
- Capable of converting organizational strategies into practical and scalable training solutions.
- Proficient in planning and executing change management strategies to ensure smooth adoption of new learning initiatives.
- Strong in communicating effectively, facilitating training sessions, and coordinating projects to ensure timely and successful delivery of learning programs.
- Experience managing timelines, inputs, and deliverables across cross-functional teams.
- Apply logic and sound judgment to connect learning needs with business priorities.
- Familiarity with platforms such as Workday Learning, or similar for course management, tracking and reporting.
- Experience with tools to create polished visual assets for training materials.
- Familiarity with SharePoint, Microsoft Teams, for document collaboration and version control.
- Comfortable using Excel, LMS reporting dashboards, or basic PowerBI/Tableau reports to track engagement and training effectiveness.
- Experience with AzureDevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-function collaboration.
- Proven ability to assess learning needs, develop role-based curriculum, and deliver scalable, business-aligned learning solutions.
- Skilled in learning tools (LMS platforms).
- Strong understanding of adult learning principles, content optimization and agile or iterative development cycles.
- Experience in working in cross-functional, matrixed environments with subject matter experts (SMEs), product teams and enterprise partners.
SOFT SKILLS REQUIRED:
- Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations.
- Understand how learning solutions align with enterprise goals and dealer performance metrics.
- Build trust and alignment across digital products, vendors, dealers, and enterprise teams.
- Catch inconsistencies in content design, or messaging that could confuse learners.
- Communicate clearly and confidently both visually and verbally to diverse audiences.
- Ability to stay current with digital tools, learning trends, and feedback loops for ongoing improvement.
BENEFITS:
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Job Type: Full-time
Pay: $34.00 - $36.20 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Peoria, IL 61602
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