Leasing Agent or "Customer Service Specialist"
Universal City, TX
Compensation: $18/hour, DOE + Commissions + Great Benefits & PTO! Mileage is included.
Status: Full-Time, Hourly
-MUST have leasing experience
-Yardi experience preferred
About Company : Ascentia owns and operates manufactured housing communities across seven states, using a leasing model. Ascentia's Mission is: to serve the working families of America by providing the best housing value in the country.
Purpose : The Customer Service Specialist is responsible for providing excellent customer service under the guidelines of Ascentia’s policies and procedures and all applicable laws. The customer service specialist strives to maximize manufactured home community occupancy through selling and marketing efforts. Additionally, the customer service specialist strives to decrease delinquency in rental income.
Essential Functions :
- Knows and applies all Ascentia policies, procedures and standards (see Ascentia Policy and Procedure Manual and Employee Handbook on portal)
- Provides excellent internal and external customer service
- Greets and assists residents and prospective residents
- Answers and directs incoming calls
- Prioritizes customer service ahead of other tasks and ensure that customers receive prompt and courteous service
- Displays productive, professional conduct and professional attire, per Ascentia policy, at all times
- Proactively and reactively inputs maintenance work orders to anticipate and resolve resident issues
- Assists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations
- Maintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities and site amenities
- Shows available models/homes and highlights attractive features
- Uses selling techniques to “close the deal,” obtaining a signed residential application
- Processes application and communicates with approved applicants on move-in information and Ascentia community guidelines
- Markets community through a variety of platforms
- Follows up with prospective residents in a timely fashion
- Utilizes and ensures accuracy of all marketing materials and signage
- Updates and posts online advertising regularly, to ensure accuracy
- Completes administrative responsibilities for community
- Processes leases and other paperwork and inputs information accurately into Yardi
- Prepares and submits check requests to Home Office, after obtaining appropriate approval levels
- Prepares and delivers delinquency notices and memos and eviction paperwork
- Prepares reports and communicates regularly with Community Manager regarding occupancy and delinquency levels
- Manages Purchase Order Log and Expense Notebook daily
- Represents Ascentia in eviction and other legal hearings, as necessary
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
