About Sterling Ideas IT
Since 1999, Sterling Ideas IT has faithfully served businesses with one mission: to curate, deploy, and manage technology with wisdom, integrity, and diligence to prosper local businesses, the people they serve, and our communities. We love what we do, and we love the people we serve. Our vision is to see our clients thrive and to help the world become a better place.
Join Sterling Ideas IT as a Jr. Service Delivery Engineer (Level I Tech)
We are a growing organization seeking a Level I Technician to join the Sterling Ideas team and help us fulfill our mission and vision. We’re looking for someone of strong character who values honesty, hard work, respect, and service to others. This full-time position is based in our Tampa Bay office and requires regular onsite visits to client locations across Central Florida.
A Note About Career Paths
This position is not a cybersecurity role. While cybersecurity is part of what Sterling Ideas provides, this Level I role is not the right path for those whose primary career goal is to pivot into cybersecurity. The day-to-day responsibilities of this position are centered on IT support, client service, troubleshooting, and onsite visits. If your passion is client-facing IT support and service delivery, this may be a great fit. If your goal is cybersecurity, we want to save you (and us) the frustration—please do not apply.
Qualifications
Candidates must demonstrate technical readiness through one of the following:
- Minimum 1 year of IT industry experience, OR
- A technical degree or diploma (Associate’s, Bachelor’s, or technical certificate), OR
- A current IT certification (CompTIA, Microsoft, or similar), OR
- Equivalent technical background with demonstrable skills.
Additional requirements:
- Patience with client staff and a commitment to excellent service
- Ability to follow documented processes with strong attention to detail
- Strong reading comprehension and writing skills
- Dependability, humility, and willingness to learn from senior team members
- Reliable transportation and the ability to drive in congested areas
Preferred (Bonus Qualifications)
- Multiple industry certifications (CompTIA Network+, Microsoft, etc.)
- Prior MSP (Managed Service Provider) experience
Job Responsibilities
As a Jr. Service Delivery Engineer, you will:
- Work in our ticketing system to resolve client issues, primarily through remote support.
- Provide onsite support for troubleshooting, equipment installation, and client needs.
- Build and configure workstations and other client systems when assigned.
- Learn Sterling Ideas’ toolsets, SOPs, and model configurations.
- Work alongside experienced colleagues to build technical skills and confidence.
- Contribute to client projects under the guidance of project managers.
Expectations
- Support Sterling Ideas’ mission and vision.
- Serve clients well with humility, honesty, and diligence.
- Collaborate with and encourage coworkers.
- Strive toward mastery of Sterling Ideas’ tools and documentation.
- Troubleshoot and remediate problems effectively, documenting solutions clearly for both technical and non-technical audiences.
Compensation & Benefits
- Salary: $47,000 – $50,000 / year (depending on experience)
- Aetna PPO health insurance: 100% covered for employee
- Aetna dental and vision insurance: 100% covered for employee, spouse, and children
- Fidelity 401(k) matching
- Paid vacation and additional benefits
Hiring Process
Start by sending us your résumé. If it looks like a good fit, we’ll reach out and ask you to complete our employment application as the next step.
From there, our hiring process includes:
- A 30-minute video interview
- A 90-minute in-person interview
- A 90-minute in-person technical skills interview
- Background check and drug testing
Learn more about us at sterlingideas.com.
Job Type: Full-time
Pay: $47,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
