Library Assistant I

The City of Norfolk's Downtown branch at Slover invites applications for a Full-time Library Assistant I position to join our Circulation Team. Success in this position draws on the incumbent's competencies in advocating an inclusive and diverse library environment, nurturing safe and accessible library spaces, and embracing innovative processes and technologies that enhance library operations.Â

Primary responsibilities of this position are assisting the public with circulation processes, including registration and processing of new accounts, charging and discharging of library materials, cash handling for both library fees and retail transactions, and running various library collection reports.

The Slover is a beautiful venue and multi-use facility in downtown Norfolk with a mission to be a premier destination for residents and visitors to enjoy. The Slover will support a thriving downtown by encouraging tourism, providing resources for entrepreneurs, and housing the downtown branch library at The Slover.Â

Departmental Hiring Salary Range: Â $40,688-$46,791

Essential Functions Include But Are Not Limited To

Collection Circulation;

• Maintain an active, visible, and welcoming presence at multiple service points including the Circulation desk, and throughout the building as a roving assistant; assist staff and patrons with resolving account issues.
• Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans and collecting fees.Â
• Process new library patron accounts; enter, maintain, and retrieve accurate patron data in database.
• Coordinate with team on all opening and closing procedures.
  
  

Collection Processing

• Assist Collection Processing team staff with checking in and moving materials to designated locations in the building, as needed
• Must be able to sit/stand for extended periods of time, lifts up to 25 pounds from ground to waist-level, bend, stoop, push, pull, and complete tasks requiring manual dexterity to retrieve books and other materials from shelves/cabinets ranging in height from floor level to approximately 6 feet, and unpack incoming books/orders. Â Â
• Assist with other Processing room tasks, as needed.
  
  

Financial

• Collect library fines and fees, and related routine money handling tasks; resolve errors and report issues immediately to Circulation Supervisor.
• Process retail transactions as required.
  
  

Other

• Report and resolve collection circulation and related financial matters under the direction of the Circulation Supervisor, as needed.
• Provides customer service by providing assistance with computers and equipment, searching database for information and resources and recommending reading material. Â
• Assists with the maintenance of the branch's library space and collection. Â
• Ability to relate library services to the needs of the community. Â
• Ability to maintain effective working relationships with the public and other employees. Â
• Perform other duties, as assigned.
  
  

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

• Six months of experience in a library and/or a related service-oriented field, including routine money handling tasks, serving patrons, and receiving and processing collection materials.
• Novice proficiency using SirsiDynix Symphony Workflows and/or similar integrated library systems (ILS) such as for entering and managing patron and collection information and generating reports.
• Novice proficiency with Hoopla, Libby, and/or related digital library platforms such as for guiding patrons on basic use, accessing eBooks and other digital resources, and basic troubleshooting.
  
  

Work Hours: Â This position is 40 hours per week. The facility will be open Monday 10 a.m.-6 p.m., Tuesday-Thursday 9 a.m.-7 p.m. and Friday-Saturday 9 a.m.-5 p.m. Weekend and evening hours will be required.

Signing Bonus: This position is eligible for a one-time $5000 sign on bonus.